223944 - Westlaw.com won't even begin to load

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[carljordan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6a) Gecko/20031025
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6a) Gecko/20031025

This page used to open, but does not do so now.

Reproducible: Always

Steps to Reproduce:
1.It opens in that other browser, msie.
2.
3.



Expected Results:  
It should open, when I enter a password and client id, and search their databases.

Comment 1

[guanxi]

works for me -- Moz 1.5 final on WinXP Pro

Also, I've seen Westlaw work for whole lawfirms using Moz 1.3 final, Netscape
7.0 and Netscape 7.1.  Perhaps a Moz 1.6a issue?


REPORTER: When you say "This page used to open" -- under what conditions?  Were
you using the same version of Mozilla?  Yesterday?  6 months ago?


Also, correcting typo in Summary.

Comment 2

[carljordan]

I use this page to sign in about once a month to check for updates on cases that
affect my work.  I don't recall what version I used the last time.  But I just
tried it again with NS 7.1, which I had used for a very long time before
switching to Mozilla, and that doesn't work either.  But it does work with NS
4.79.  I had assumed it was a problem with the build.

I can only surmise that they have made modifications to their page, so I will
contact them.

If I find out more, I'll advise.

Thanks.

Comment 3

[Charles Fenwick]

Works for Me using 2003102804 nightly on WinXp.

Comment 4

[Patrick]

and another wfm, xp pro 2003102504

Comment 5

[guanxi]

carljordan -  I think it may be something about your systems:

 * I've seen it work under NS 7.1 on Win2K
 * It's worked for me and two other people
 * It worked for you, until ?



Two questions:

You used NS 7.1 for "a very long time"?

Just to restate: When you try to load Westlaw.com, the page doesn't load at all?

Comment 6

[Hermann Schwab]

Do you allow cookies, or are you using the password manager, or do you login
typing password and username yourself?

Comment 7

[carljordan]

I have just installed 2003102804, and I have the same results.

I have cookies enabled.  In fact, I have a Westlaw cookie in my cookie file.  
I have javascript enabled.
I do not use a password manager, but I do have my Westlaw password saved in my
Mozilla prefs (it is the only one I have saved).
I cannot log in because I do not even get the log in screen - it is a blank,
grey page.  The page does not load.  The tab reads "untitled."  If I type
http://www.westlaw.com into the address bar, then the browser does not even
leave the page I am on.
We do not have XP at our agency. We have 2000, but have had it for quite some
time, a year or more.
I've contacted their tech support, and have everythihg (so far as I can tell)
set up correctly.  Thay have asked me to run a PING or TRACEROUTE.  They have
offered to help me if I call them, which I will, since I have no idea how to do
that.  It must be a problem at my end, and not in the Mozilla browser itself.

I used NS 7.1 from shortly after it came out (ver 6 before that), until a few
months ago when I decided to give the nightly builds a whirl.  Educational, I'd
say, but no major problems.  I don't consider this major, because I can still
get done what I have to do with msie (which is actually our agency's prescribed
brower).

Also, I have not tried it from home, which I will try to do tonight.

Comment 8

[guanxi]

carljordan - Try the following:

1)  Delete the Westlaw password from your password manager:
Edit >> Preferences >> Privacy & Security >> Passwords >> Manage Stored Passwords

2)  Clear your cache:
Edit >> Preferences >> Advanced >> Cache >> Clear Cache

3)  Reboot and give it a try.


Another tip:  Try their text-only page -- not as a permenant solution, but to
help identify the problem:
http://text.westlaw.com/?tf=90&tc=8

Comment 9

[carljordan]

Resolved, finally.

I went back and forth with several emails with Westlaw's tech support, without
success.  Also, when I tried it from my home, I had no problem.

Appearently they made some new security changes on their sign in page, and I was
not able to get to it from my computer (I'm in a Federal Govt. office).  Westlaw
gave me a new link that I can use
(http://web2.westlaw.com/signon/default.wl?bhskip=1) and I now have no problems.
 I'll just have to bookmark it, so I can continue to use Mozilla.

Hence, it wasn't a Mozilla bug, after all.

Thanks for all of the advice and sorry for the bother.

Comment 10

[Patrick]

wfm per comment 9 of reporter