M12 crashes on startup on NT4.0

VERIFIED FIXED

Status

SeaMonkey
General
P3
critical
VERIFIED FIXED
19 years ago
14 years ago

People

(Reporter: kevin kwas, Unassigned)

Tracking

({crash})

Trunk
x86
Windows NT
crash

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

19 years ago
When I run M12 mozilla.exe I get a Dr. Watson error:
Exception access violation (0xc000005), Address 0x609c0537

The profile configurator runs then the dos panel shows:
WEBSHELL- = 0
WEBSHELL+ = 1
WEBSHELL+ = 2

then it crashes.

Let me know what other info I can provide.
Assignee: ssu → nobody
Component: Installer → Browser-General
Crash starting mozilla, not the install.

Would help to know exactly what configuration you installed, and whether you
had installed a previous mozilla (old data laying around?)

Updated

19 years ago
Severity: normal → critical

Comment 2

19 years ago
from reporter:
I just checked.
NT 4.0
SP 3
Netscape 4.7
Mozilla 10 and 11 were installed before and worked.
Per the deinstallation instructions I removed the old directories and
profiles.
Here are screen shots of what happens.  The profile window does come up
and work fine.
[[ MAPI 1.0 storage : 3362 in WINMAIL.DAT ]]
[[ MAPI 1.0 storage : 3363 in WINMAIL.DAT ]]
Kevin Kwasniewski

Comment 3

19 years ago
ckkwas@execpc.com : If the the crash report is pointing at JS3250.DLL, then
this is very likely bug #19165.

Can you check the version numbers for MSVCRT.DLL and MSVCIRT.DLL (typically in
C:\WinNT\System32 on NT, but that depends on how your OS was installed).

The version numbers for the Microsoft C Runtime Libraries MSVCRT.DLL and
MSVCIRT.DLL must be (at minimum) 6.0.8168.0.  However, the installer will
update these DLLs as required (but will require a reboot).  Have you run the
installer?

Comment 4

19 years ago
ckkwas@execpc.com : does this still crash for you, or have you run the
installer and it works for you now?

See the release notes (or bug #19165) for more information, but if your
MSVCRT.DLL and MSVCIRT.DLL have version numbers below 8.0.8168.0, then this
crash is a known problem that installer will resolve for you. Thanks.

Comment 5

19 years ago
Adding "crash" keyword to all known open crasher bugs.
Keywords: crash

Comment 6

19 years ago
                                                                           
ckkwas,

Is this still a problem for you?  Have you tried to install more recent builds?

Grace

Comment 7

19 years ago
this bug was fixed.  Please get latest build at:
http://www.mozilla.org/projects/seamonkey/release-notes/

M13 is your answer :-)
Status: NEW → RESOLVED
Last Resolved: 19 years ago
Resolution: --- → FIXED

Comment 8

19 years ago
Marking Verified.
Status: RESOLVED → VERIFIED
Product: Browser → Seamonkey
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