224779 - lacie.com displays error: undefined value / null pointer

Status: RESOLVED INVALID

(SeaMonkey :: General, defect)

Description

[Gulliver]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; de-AT; rv:1.6a) Gecko/20031029
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; de-AT; rv:1.6a) Gecko/20031029

Error message displaying the page

Reproducible: Always

Steps to Reproduce:
1. Go to www.lacie.com

Actual Results:  
Error message:

Error Occurred While Processing Request
The system has attempted to use an undefined value, which usually indicates a
programming error, either in your code or some system code.

Null Pointers are another name for undefined values.
 
The error occurred in D:\www.lacie.com\root\Application.cfm: line 15

13 : <cfinvoke component="lib.cfmx.request" method="redirectToMainTld">
14 : 
15 : <cfapplication name="internet.lacie.com" clientmanagement="yes"
applicationtimeout="#createTimeSpan(2,0,0,0)#" setClientCookies="no">
16 : 	<cfcookie name="cfid" value="#client.cfid#">
17 : 	<cfcookie name="cftoken" value="#client.cftoken#">

Please try the following:

    * Check the ColdFusion documentation to verify that you are using the
correct syntax.
    * Search the Knowledge Base to find a solution to your problem.

Browser   	Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; de-AT; rv:1.6a)
Gecko/20031029
Remote Address   	213.229.0.106
Referrer   	
Date/Time   	05-Nov-03 04:35 AM
Stack Trace
at cfApplication2ecfm1358174111.runPage(D:\www.lacie.com\root\Application.cfm:15)

java.lang.NullPointerException
	at coldfusion.runtime.ClientScopeKey.hashCode(ClientScopeKey.java:29)
	at java.util.Hashtable.get(Hashtable.java:333)
	at
coldfusion.runtime.ClientScopeServiceImpl.GetClientScope(ClientScopeServiceImpl.java:168)
	at coldfusion.tagext.lang.ApplicationTag.setupClientScope(ApplicationTag.java:565)
	at coldfusion.tagext.lang.ApplicationTag.doStartTag(ApplicationTag.java:283)
	at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1871)
	at cfApplication2ecfm1358174111.runPage(D:\www.lacie.com\root\Application.cfm:15)
	at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:147)
	at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:357)
	at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:62)
	at coldfusion.filter.CfincludeFilter.include(CfincludeFilter.java:30)
	at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:93)
	at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:43)
	at coldfusion.filter.PathFilter.invoke(PathFilter.java:80)
	at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:47)
	at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:52)
	at
coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28)
	at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:35)
	at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:43)
	at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
	at coldfusion.CfmServlet.service(CfmServlet.java:105)
	at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
	at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
	at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:252)
	at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
	at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:192)
	at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:348)
	at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:451)
	at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:294)
	at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)



Expected Results:  
Display the page.

Displays correctly in Safari 1.0, 1.1 and IE 5.2.3

Comment 1

[guanxi]

clarifying summary

Comment 2

[Boris Zbarsky [:bzbarsky]]

That's a server-side bug, looks like.... though I'm not sure what all is going
on with cookies here.

Comment 3

[Robert Accettura [:raccettura]]

Definately server side.  It's Cold Fusion.

I've seen it myself.  Looks like they have some server troubles.  May be the
result of everyone downloading that firmware patch to fix that nasty Panther bug.

In any regard, Invalid, as it's not Mozilla.

Sidenote:  Cold Fusion bugs can be pretty creepy to endusers.  They sound like
browser bugs.  I've done the same thing before... think it was OmniWeb, or
whatever browser at the time.  Though it looks pretty descriptive for end
devlopers.  Wish PHP would give nice output on error like that.

Comment 4

[Gulliver]

If it is server-side, why does it work in Safari and Internet Explorer? 

Comment 5

[Robert Accettura [:raccettura]]

It seems to have something to do with a bad cookie.  I tested several pages on
the website, as well as reloading in both IE 6 Windows, and Mozilla.  Both had
the issue once.  Deleting cookies and reloading resolved it.

It doesn't appear to be browser specific.  

Reopening for more discussion, but I'm virtually positive it's sever side.  I
don't know what the cookie holds/what it's used for... so I can't say exactly
what it is.  

Comment 6

[[e-mail]]

Robert, if you're so inclined to debug further, you can get mozilla to generate
a cookie log that might show something interesting (instructions for windows can
be found at http://bugzilla.mozilla.org/show_bug.cgi?id=193951#c1, same idea on
linux).

Comment 7

[Robert Accettura [:raccettura]]

I took another look about an hour ago.  I haven't seen the error at all.  I
think it was purely server side.  

If I see it again, I'll look into those debugging instructions.

Reporter:  Do you still see it after clearing cookies?  Can you get it to come
back?  Specific page?

Btw:  changing hardware to "All" and OS to "All" as I saw this on Windows XP 1.6a.

Comment 8

[Gulliver]

I tried it today and it works fine now. I upgraded to 10.3.2 and applied the
Java Update (Panther).

One of these or LaCie did the trick.

Suggest to mark it "RESOLVED" if you can confirm in Windows.

Comment 9

[Robert Accettura [:raccettura]]

This bug is INVALID as it was a CF issue with the website, not Mozilla.