Closed Bug 224799 Opened 21 years ago Closed 20 years ago

all saved emails on my pc and the whole email account settings were lost.

Categories

(MailNews Core :: Database, defect)

x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 193638

People

(Reporter: andreasterisque, Assigned: Bienvenu)

References

Details

(Keywords: dataloss)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20031007
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20031007

i had a email account at mozilla mail and very much emails only saved with
mozilla mail on my pc. (i was using mozilla 1.4 german)
then i had some trouble with msblast virus. about two weeks after mozilla was
very slow again, but even the newest fprot versions coudnt find any viruses. so
i decided to delete mozilla and to install the newest verion = mozilla 1.5
after that i had my old account, the old settings and ad acces to all old
emails... but suddenly all settings of mozilla mail (and even mozilla itself)
was lost over night. i can make a new account, thats not the problem, but i'm
very unhappy because i've lost all my saved emails! how can i solve this
problem? can i import the old emails from harddisk by myself?

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Summary: all saved emails on my pc and the whole email account settings were lost. → all saved emails on my pc and the whole email account settings were lost.
If your mail files are still there (and it's most likely they are - it sounds
like your prefs.js was corrupted). Just look in your mozilla user profile
directories and see if you can find your INBOX and other mail folders (or just
search your hard drive for files called INBOX). Then, you can copy the old
folders into the new profile directory you created.
assuming dupe of bug 193638.
If assumption is wrong, please reopen.
Keywords: dataloss
Still open ...
Reporter, do you use PC-Cillin? Then it could be a dupe of Bug 201812. Otherwise
I think it is a dupe of Bug 193638. For help see that bug report or look at
http://www.mozilla.org/start/1.5/troubleshooting/#restore-mail for tips.

*** This bug has been marked as a duplicate of 193638 ***
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
Product: MailNews → Core
Product: Core → MailNews Core
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