228785 - Offline: profile goes re-opens in offline

Status: VERIFIED WORKSFORME

(Core :: Networking, defect)

Description

[Andy Burnham]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.6b) Gecko/20031208
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.6b) Gecko/20031208

See below. This bug appeared in 1.6a and is still present in 1.6b.








Reproducible: Always

Steps to Reproduce:
1. Close Mozilla (I don't use Quick Launch)
2. Re-open Mozilla
3.

Actual Results:  
Instead of a normal start-up you get an Alert dialog box:

Alert - This document cannot be displayed while offline. To go online, uncheck
Work Offline...
[OK]

If you click OK, the browser starts, but in Offline mode, and you have to go in
and click Work Online

If you rerun Mozilla, without clicking the first OK, you get a second of these
Alert boxes, and a hang situation where neither OK buttons work and you can't
run Mozilla. This is quite easy to do if you don't notice the Alert box. You
just think Mozilla hasn;t started up, so the temptation is to try again.

Expected Results:  
Not give the Alert, and go into Offline mode, just start normally. Versions
prior to 1.6a worked fine.

I have 3 profiles, one for normal use, one for a VPN account (using a proxy
setup) and one with the profile stored in a different folder. It seems worst
when you were using a different profile and want to change.

Sounds similar to Bugzilla Bug 193308
Navigator startup with HomePage conflicts with 'Work Offline' startup

Comment 1

[Robert Accettura [:raccettura]]

Sounds more like a networking issue

--> Networking

Reporter:  Does this happen on all your profiles?  Or Just one?

Is it the VPN connection with the proxy server?  Or multiple connection types?

Comment 2

[Andy Burnham]

Yes, it happens on all profiles, even switching between the non VPN ones.
The VPN uses an http: proxy server on my companies intranet. It's via a Cisco
VPN client, I'm not sure I understand the question.
Andy 

Comment 3

[Robert Accettura [:raccettura]]

Never mind, you answered it ;-)

I would suggest the following as next step:

Clean install of Mozilla 1.6b+ (perfer nightly, but beta release if you want).
New Profile

See if it happens again.

Comment 4

[Andy Burnham]

Will do - how do you mean 'clean install' - Uninstall 1.6b first, then
re-install nightly build? (I'll be brave and go for then nightly if it'll help -
is it sound at the moment?!)
Thanks,
Andy

Comment 5

[Robert Accettura [:raccettura]]

Yes, uninstall.  

The mozilla installer will ask if you want to remove the Mozilla directory. 
Press "Continue" to do so.  That will clean install for sure.

THIS will *not* delete your profile(s).


Nightlies have a few issues still (hence not final), but they are pretty sound.
 I would say more than 1.6b was.

Comment 6

[Jon Henry]

This was not reassigned to the proper owners when it got moved to Networking,
doing that now.

Comment 7

[Robert Accettura [:raccettura]]

Jon Henry:  Was that my fault?  I though that happens automatically when
changing the component?

Comment 8

[Andy Burnham]

OK, I've clean installed the current nightly. Same problem, I've narrowed
symptom down a bit:

Open & close browser on same profile - no problem seen.

Open - switch to other (non VPN) profile. Browser still works normally from
other profile. Close

Re-open. Browser works fine from other profile. THEN - switch back to first
(default) profile. This is when I get the Offline Alert box as it's switched to
offline mode.

I don't ever use offline mode BTW as I have broadband.

Andy

Comment 9

[benc]

Andy, how familiar are you w/ prefs.js and how the prefs are stored?

If this is happening consistently (when you return to profile #1), then what is
needed is you to check for "network.online".

Please look at the file BEFORE you launch mozilla (use notepad or DOS edit).

Once you launch, then check the pref again (about:config is easiest).

Comment 10

[benc]

RESOLVED: wfm Mozilla 1.6b, Mac OS X.

I've been switching profiles several times to reproduce this problem.

There is probably a profile-specific problem, if you can provide the info I
requested, please reopen.

Comment 11

[Robert Accettura [:raccettura]]

Verified on w32/os x.  Per this bug I to have tried to reproduce this with no
success.