229823 - Thunderbird 0.4 tmp file corruption when used with Panda Titanium

Status: RESOLVED FIXED

(Thunderbird :: Mail Window Front End, defect)

Description

[Todd]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5) Gecko/20031007 Netscape/7.1 Firebird/0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5) Gecko/20031007 Netscape/7.1 Firebird/0.7

Hi All,     

I have several customers using Mozilla Thunderbird 0.4 (20031205) with 
Panda Titanium 2004 Anti Virus and Windows XP Pro, sp1a.  Occasionally,
they will receive the following pop up error message:

         Alert: Unable to write the email to the mailbox.  Make sure the file 
         system allows you write privileges, and you have enough disk space 
         to copy the mailbox.

The users will then the "okay" button and Thunderbird will proceed to attempt
to download the same eMail over and over.  I get called when the user gets about
10 copies of the same message in their inbox and can not receive new messages.

The following is how I temporarily correct his problem.  I am writing it to
be of assistance to the developers.  In no way am I suggestion my work around
as a remedy:

This problem can be temporarily corrected by:

1)  exiting Thunderbird

2)  log into the mail server by means other than Thunderbird and remove the 
first eMail on the top of the stack.  My ISP has a web based eMail tool that I
use.  I can also have one of my ISP's admin use "vi" and edit out the top
message on the stack.  (This eMail is typically a stupid, stinking piece of 
junk mail.  I also suspect it contains a virus but can not confirm this.  
Swen is rampant out in these parts.)

3)  remove all temp files from the users system "Temp" directory.  Or, all 
those temp files with out file locks on them.  (Only an issue if you have 
not exited Thunderbird.)

4)  restart Thunderbird, download the customer's remaining eMail.  It should
now be fixed, for a while.


If you only execute step three above, the problem will not stop.  You must
execute step two first.

Many thanks,
--Tony
[e-mail]

Reproducible: Always

Steps to Reproduce:

Comment 1

[Todd]

Hi All,

    I am no longer able to reproduce this under Thunderbird 0.6 general release
and Panda Platinum Internet Security 8.03.081.  I have not retest it under 
Titanium 2004.  Panda also told me they made the same test and were
also unable to reproduce under 8.03.081.

    The problem seems to be the virus notificaton pop up windows from Panda
stopping the POP3 download until the user presses "close".  Panda told me
the are expecting to change this behaviour soon.

    So, please close this bug.

Many thanks,
--Tony