Crash after I choose account to use as defualt for Mozilla



15 years ago
14 years ago


(Reporter: glbras, Unassigned)


Windows 98

Firefox Tracking Flags

(Not tracked)




15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)

I already have Netscape 7.1 installed. I read to establish a new profile before
installing Mozilla. Did this. Installed Mozilla, it asked which profile to use,
I chose the new one, a few seconds of HD churning and crash. Note, this same
error occurs in Netscape 7.1 I use when attempting to display yenc mail, on some
web searches and rarely when I scroll down email in my inbox.

Reproducible: Always

Steps to Reproduce:
1.Start Mozilla, it brings up profile list.
2.Choose Profile

Actual Results:  
I get a gpf error in GDI.EXE. Mozilla crashes and exits. I have never run
Mozilla 1.5 successfully.

Expected Results:  
Opened up profile and continued on.

MOZILLA caused a general protection fault
in module GDI.EXE at 0014:000007b6.
EAX=01010001 CS=0597 EIP=000007b6 EFLGS=00000246
EBX=00000000 SS=4017 ESP=000089ac EBP=00008a02
ECX=00000002 DS=4827 ESI=00000618 FS=0000
EDX=00000000 ES=4816 EDI=00000ca0 GS=066f
Bytes at CS:EIP:
ab 85 c0 0f 84 98 00 89 7e d6 33 d2 8b c2 24 07 
Stack dump:
000007a2 00020000 0001066f 000000ff 000000cf 00014827 00080618 00010619 00000001
00000000 01170000 00010c98 000005cc 06181f02 48160000 00000c9a
Which graphic card and driver Do you use ?
Assignee: sspitzer → general
Component: Account Manager → Browser-General
Product: MailNews → Browser
QA Contact: nbaca → general

Comment 2

15 years ago
ATI Radeon 7500 with Catalyst 2.5 driver.
Can you try to upgrade the driver ?
3.1 seems the be the newest one for the RADEON.

Comment 4

15 years ago
I upgraded to 3.1. No change.

Comment 5

15 years ago
What happens if you bypass the profile manager (i.e. start Mozilla with mozilla
-p <yourProfileName>)
Does it crash too?

Comment 6

15 years ago
You will have to excuse me, how do I bypass the profile manager? If you could,
give me a step by step. Thanks!
Reporter: please try again with a recent nightly build from
<> - you
probably want

Comment 8

15 years ago
The nightly build worked! Mozilla is up and running. Just so I will know, how
will I be able to update this version as updates cme up and where?

Thanks again!
WFM then :)

Reporter: I'm sorry to say it, but you can't "update" Mozilla. You have to
completely delete and then reinstall/unzip a new build every time.
Please remember that the build you are running now (nightly) is a test-build,
and is not meant for end-users, really. You should update to 1.7 when it is
Last Resolved: 15 years ago
Resolution: --- → WORKSFORME

Comment 10

15 years ago
Thanks again.

I will see if 1.7 will install when it comes out.
Product: Browser → Seamonkey
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