231869 - after upgrading to 1.6 Mozilla won't start, just run as a background process

Status: RESOLVED EXPIRED

(SeaMonkey :: General, defect)

Description

[Gabriel Menini]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.0.1) Gecko/20020823 Netscape/7.0
Build Identifier: http://ftp.mozilla.org/pub/mozilla.org/mozilla/releases/mozilla1.6/mozilla-win32-1.6-installer.exe

I've been using Mozilla 1.5 for 3 months.
When 1.6 version (not beta, not release candidate) was unlished, I downloaded it
and installed it without uninstalling the previous 1.5 version.

But Mozilla didn't start at all. I only got the splash screen and the
mozilla.exe process running but I wasn't able to use it (neither the browser,
nor the mail client app.)

OK, I uninstalled mozilla and deleted the "Program Files\mozilla.org" forlder...
Rebooted, made a regclean run, used Norton SystemWorks in order to look for
possible problems, scanned the disk with NAV and tried to reinstall 1.6

The problem persisted, so, I uninstalled 1.6 again and tried to reinstall 1.5....
No way. I can see the mozilla.exe process running in the background, it fetches
my email from my pop3 accounts but I only get the splash screen freezed and
can't operate the program because there's actually no GUI to operate with.

Reproducible: Always

Steps to Reproduce:
1. Prevously 1.5 version installed and working properly
2. Downloaded 1.6 version (not beta, not RC)
3. Installed 1.6 version without uninstalling the 1.5


Actual Results:  
Mozilla 1.6 starts but the splash screen freezes
The mozilla.exe process is running, active and responding, but I can't use the
software.

Expected Results:  
Mozilla should have started properly

I was using the  Toy Factory theme by Netscape, downloaded from
<http://wp.netscape.com/themes/7_0/index.html> in Mozilla 1.5

I didn't perform a Uninstall of Mozilla 1.5 before installing the 1.6 version.

Comment 1

[azlatin2000]

Uninstall all versions of mozilla and then delete the mozilla and gre folders
then try reinstalling.

Next time read the release notes and do what they tell you (Such as uninstalling
previous versions of mozilla)

Comment 2

[Rapsys|Phoenix]

duplicate bug of 242380

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.