getting web email from bellsouth, I get session time-outs when deleting all on a folder



14 years ago
13 years ago


(Reporter: Ron McDowell, Unassigned)


Windows 2000

Firefox Tracking Flags

(Not tracked)





14 years ago
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6) Gecko/20040113

I tested this a number of times, I have to go to Web Email to delete what calls it's "Mail Guard" system for spam.  The log in is fine,
moving to the folder is fine, however, when I try to delete files I get a
"session has timed out" message that continues with "you may have just loged in
recently..." or something.  If I go to MS IE 60 and log in I have no problem
accessing and deleting the files in mozilla while getting web mail over the
internet instead of through a mail program, I am getting time out sessions
errors only when I attempt to delete files.

I like what I see here with mozilla, using mozilla now for email after almost a
year of not using outlook and getting mail as web mail.  looking forward to more
mozilla and telling everyone I know.  I do my research now using mozilla and I
see no problem helping you in any way I can.  I will contribute soon.  

Reproducible: Always
Steps to Reproduce:
1. log on to get web mail on
2. access "Folders" location which shows... mail guard, inbox, trash... etc.
3. access mail guard and select "delete all" and I get "session has timed out"
4. I can back to the previous page, however, when I try to delete files I get
same error message.
Actual Results:  
"Session has timed out" message appears.

Expected Results:  
expect to move to screen saying "Are you sure you want to delete... OK, cancel"
and this returns me to the "Folder" menu.

I am not using anything extra on this win 2k machine. I am running McAfee Home
Edition firewall, internet security and virus scan.  I have not activated their
spam filter as of this date. I have linux machines and will attempt this on one
of them in a few days using mozilla.  

Please note:  I am not using an email program when this problem happens, I am
accessing my email account over the Internet, ie, web mail access.  Have been
using mozilla mail for this week and have no problems accessing my email account
with, which is now at homepage.

Comment 1

14 years ago
reassigning to asa
Assignee: mitchell → asa
QA Contact: mitchell → asa

Comment 2

14 years ago
wrong component.
reporter, have you talked with the site adminstrator about the problem? Is this
a server configuration problem or Mozilla problem?
Assignee: asa → general
Component: Miscellaneous → Browser-General
Product: → Browser
QA Contact: asa → general
Version: other → Trunk
Product: Browser → Seamonkey
No response from the reporter for more than 3 months. I am going to mark this
invalid, if a testcase, etc comes in, feel free to re-open.
Last Resolved: 13 years ago
Resolution: --- → INVALID
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