235159 - Attachments are lost after import of mail messages from Outlook 2003

Status: RESOLVED FIXED

(MailNews Core :: Import, defect)

Description

[Robert Strauch]

User-Agent:       
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5) Gecko/20031007

I have stored a lot of e-mails in Outlook 2003 (not Outlook Express!) with a
large amount of attachments. After having used the import function of Mozilla
Mail, the messages themselves have been imported. However, all attachments are
lost or have not been imported.

Reproducible: Always
Steps to Reproduce:
1. Have e-mails including attachments stored in Outlook 2003
2. In the Mozilla mail client use "Tools/Import", then select "Outlook"

Actual Results:  
All mail messages and folders are imported. However, the attachments cannot be
found.

Expected Results:  
The import function should have imported all messages including the attachments
from Outlook 2003 to Mozilla Mail.

The above described behavior does not seem to occur when importing from Outlook
2002 or earlier. Unfortunately, the import cannot be tested anymore as I have
deinstalled Outlook 2002.

Comment 1

[Robert Strauch]

As a first workaround, the following steps have been successfully performed:

1. Start Outlook Express
2. Import messages from Outlook 2003
3. Start Mozilla Mail
4. Import messages from Outlook Express

Comment 2

[Peter Kirk]

This issue has already been reported as bug 219181 comment 1, see also my
comment 8 on that bug. As that was a separate issue from the main content of bug
219181, it is appropriate that it has now been opened as this separate bug.

Comment 3

[Peter Kirk]

Another possible workaround (described originally in bug 127049 comment 5 and
further in bug 207156 comment 4 and following) is to copy the messages from
Outlook to an IMAP server and then from the IMAP server to Mozilla. I haven't
checked this with Outlook 2003 but it is unlikely to have lost the IMAP support
which was in Outlook 2002.

Comment 4

[Richard Martin]

I can also duplicate this bug successfuly under all circumstances. 

The given workaround is effective (after a fashion) - The messages are 
imported including their relevant attachments. However, these do not get 
displayed on the email list until the specific email has been highlighted and 
viewed, at which point the attachments are noted. Until this is done, the 
attachments are also invisible to the search utility. 

The workaround for this is to go through each mail and open it.. but with 
about 6000 emails thats not a viable solution. 

Comment 5

[Frank Wein [:mcsmurf]]

*** Bug 247291 has been marked as a duplicate of this bug. ***

Comment 6

[Frank Wein [:mcsmurf]]

*** Bug 233680 has been marked as a duplicate of this bug. ***

Comment 7

[Brian Carpenter [:geeknik]]

I can also duplicate this bug using the latest build of Thunderbird plus Outlook
2003.

Comment 8

[Asa Dotzler [:asa]]

*** Bug 251758 has been marked as a duplicate of this bug. ***

Comment 9

[Jo Hermans]

*** Bug 263758 has been marked as a duplicate of this bug. ***

Comment 10

[David :Bienvenu]

fix for this is in bug 199298

Comment 11

[Jo Hermans]

*** Bug 309746 has been marked as a duplicate of this bug. ***