MailNews stops checking an account after the server connection closes prematurely

RESOLVED EXPIRED

Status

MailNews Core
Networking: POP
RESOLVED EXPIRED
14 years ago
9 years ago

People

(Reporter: Seairth Jacobs, Assigned: (not reading, please use seth@sspitzer.org instead))

Tracking

Trunk
x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

14 years ago
User-Agent:       
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040113

I have been receiving mal-formed e-mails lately.  These e-mails cause the POP3
server to spontaneously terminate its connection on RETR of the bad message. 
The problem with Mozilla is that, once it encounters the disconnect, it stops
checking messages for that account.  The only way to get it to start checking
again is to restart the application.

Reproducible: Always
Steps to Reproduce:



Expected Results:  
Mailnews should continue to check, even if it cannot get beyond that message. 
Ideally, I would like mailnews to detect that a specific message is causing the
problem and offer to delete it for me.  Otherwise, I have to go in through
WebMail (which I don't always have installed) or Telnet in and delete the
message by hand.  Also, if the bad message is (e.g.) number 89 of 90, then the
prior 88 messages do not get deleted from the server.  In the meantime, the
messages continue to fill the message queue (msg 91+) while subsequent checks
from mail appear as though there are no new messages at all.

Again, I realize that the connection problem is with the server, not MailNews. 
However, MailNews also flakes out in the process.  And even if it didn't, it
could be more proactive in resolving the problem.

Comment 1

14 years ago
dup of / related to bug 195596 ?
(Reporter)

Comment 2

14 years ago
No, that bug is different.  In that case, the download process is being stopped
because of a dialog box.  Once the box is closed, normal operation can continue.
 In my case, the server is about to respond to a RETR POP command and suddenly
terminates the connection.  Mozilla does not display any error message.  In
fact, it does not do anything at all, not even check mail again (at the given
time or if manually invoked).  The only way to get around this is to restart
Mozilla.  If the offending message is not removed from the server first, then
Mozilla immediately hits the same problem again.

For a user who is not using WebMail and does not know how to Telnet a POP
session, by all outward appearances, it would just look like they were not
getting mail through that account anymore.

Now, it may be that the appropriate response is to throw up an error message. 
If Mozilla at least did that (and was still able to check messages again later
without restarting the app), then it would be an improvement.

Ideally, I would like Mozilla to allow deletion of the offending message
directly so that I don't have to use WebMail or Telnet to do it.  But I realize
that the "bad message" part of the problem doesn't really have to do with
Mozilla (OE doesn't deal with it either, though it doesn't fail in the way
Mozilla does).

Comment 3

13 years ago
I have to deal with this situation all too often, with not only my own mail
server, but with others (I support a broad range of clients with varying OSes,
and always recommend the Mozilla suite and/or FF/TB). When the client's mail is
hosted on my server, it's usually a simple matter for me to VNC to the box or
telnet in to zap the offending message, though it sure would be nice if Moz
would flag that message number as "irretrievable" and continue with the rest.
Instead, after numerous attempts to download messages, one ends up with a hoard
of duplicate messages which must be manually deleted.

Also, this should probably be changed to OS=All, as I think this is pretty much
cross-platform (at least, I know it happens on Win32, OS/2, and Mac; I haven't
yet observed it under Linux).
Product: MailNews → Core
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
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This bug has been automatically resolved after a period of inactivity (see above
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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