236924 - SMTP email posting fails, but POP3 email retrieval works

Status: RESOLVED INVALID

(MailNews Core :: Networking: SMTP, defect)

Description

[Roland Stolfa]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040113

Recently upgraded from 1.5 to 1.6.  In doing so, I think I screwed up and 
didn't "uninstall" prior to installing.  Ever since, my sending ability has 
went down the tubes.  Given my prefs.js settings of:

user_pref("mail.smtp.defaultserver", "smtp1");
user_pref("mail.smtpserver.smtp1.auth_method", 1);
user_pref("mail.smtpserver.smtp1.hostname", "smtp.mail.yahoo.com");
user_pref("mail.smtpserver.smtp1.port", 25);
user_pref("mail.smtpserver.smtp1.trySecAuth", 1);
user_pref("mail.smtpserver.smtp1.try_ssl", 0);
user_pref("mail.smtpserver.smtp1.username", "rstolfa");

I was hoping to see more of what "trySecAuth" and "try_ssl" values might be 
set.  Is there a "force authentication" setting?  Here's what I get from 
running the logs using

set NSPR_LOG_MODULES=SMTP:9
set NSPR_LOG_FILE=c:\temp\mozilla.log
start mozilla

c:\temp\mozillia.log

0[283f88]: SMTP Connecting to: smtp.mail.yahoo.com
0[283f88]: SMTP entering state: 0
0[283f88]: SMTP Response: 220 smtp011.mail.yahoo.com ESMTP
0[283f88]: SMTP entering state: 14
0[283f88]: SMTP Send: EHLO yahoo.com
0[283f88]: SMTP entering state: 0
0[283f88]: SMTP Response: 250-Requested mail action okay, completed
0[283f88]: SMTP entering state: 0
0[283f88]: SMTP Response: 250 8BITMIME
0[283f88]: SMTP entering state: 15
0[283f88]: SMTP entering state: 22
0[283f88]: SMTP entering state: 4
0[283f88]: SMTP Send: MAIL FROM:<[e-mail]>
0[283f88]: SMTP entering state: 0
0[283f88]: SMTP Response: 530 authentication required - for help go to 
http://help.yahoo.com/help/us/mail/pop/pop-11.html
0[283f88]: SMTP entering state: 6
0[283f88]: SMTP entering state: 12
0[283f88]: SMTP entering state: 13


I am running WindowsXP/Pro, SP1, on a Dell Insprion.  When I try to send 
messages, I get back the following error message from Yahoo

"An error occurred while sending mail.  The mail server responded: 
authentication required - for help go to 
http://help.yahoo.com/help/us/mail/pop/pop-11.html.  Please verify that your 
email address is correcte in your Mail preferences and try again."




Reproducible: Always
Steps to Reproduce:
1.
2.
3.

Comment 1

[Christian Eyrich]

Huh?
If auth_method is 1, we authenticate if the server says he's able to. There's no
option to force authentication because if the server doesn't advertise the
mechanisms, we don't know which to use.
In your case, the SMTP server doesn't advertise one. BUT, if I connect to
Yahoo's mail server I get 
250-smtp011.mail.yahoo.com
250-AUTH LOGIN PLAIN
250-PIPELINING
250 8BITMIME

If you try to connect using telnet, do you get the same as in your log?

Comment 2

[Roland Stolfa]

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR
1.1.4322)
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6)
Gecko/20040113
> 
> Recently upgraded from 1.5 to 1.6.  In doing so, I think I screwed up and 
> didn't "uninstall" prior to installing.  Ever since, my sending ability has 
> went down the tubes.  Given my prefs.js settings of:
> 
> user_pref("mail.smtp.defaultserver", "smtp1");
> user_pref("mail.smtpserver.smtp1.auth_method", 1);
> user_pref("mail.smtpserver.smtp1.hostname", "smtp.mail.yahoo.com");
> user_pref("mail.smtpserver.smtp1.port", 25);
> user_pref("mail.smtpserver.smtp1.trySecAuth", 1);
> user_pref("mail.smtpserver.smtp1.try_ssl", 0);
> user_pref("mail.smtpserver.smtp1.username", "rstolfa");
> 
> I was hoping to see more of what "trySecAuth" and "try_ssl" values might be 
> set.  Is there a "force authentication" setting?  Here's what I get from 
> running the logs using
> 
> set NSPR_LOG_MODULES=SMTP:9
> set NSPR_LOG_FILE=c:\temp\mozilla.log
> start mozilla
> 
> c:\temp\mozillia.log
> 
> 0[283f88]: SMTP Connecting to: smtp.mail.yahoo.com
> 0[283f88]: SMTP entering state: 0
> 0[283f88]: SMTP Response: 220 smtp011.mail.yahoo.com ESMTP
> 0[283f88]: SMTP entering state: 14
> 0[283f88]: SMTP Send: EHLO yahoo.com
> 0[283f88]: SMTP entering state: 0
> 0[283f88]: SMTP Response: 250-Requested mail action okay, completed
> 0[283f88]: SMTP entering state: 0
> 0[283f88]: SMTP Response: 250 8BITMIME
> 0[283f88]: SMTP entering state: 15
> 0[283f88]: SMTP entering state: 22
> 0[283f88]: SMTP entering state: 4
> 0[283f88]: SMTP Send: MAIL FROM:<[e-mail]>
> 0[283f88]: SMTP entering state: 0
> 0[283f88]: SMTP Response: 530 authentication required - for help go to 
> http://help.yahoo.com/help/us/mail/pop/pop-11.html
> 0[283f88]: SMTP entering state: 6
> 0[283f88]: SMTP entering state: 12
> 0[283f88]: SMTP entering state: 13
> 
> 
> I am running WindowsXP/Pro, SP1, on a Dell Insprion.  When I try to send 
> messages, I get back the following error message from Yahoo
> 
> "An error occurred while sending mail.  The mail server responded: 
> authentication required - for help go to 
> http://help.yahoo.com/help/us/mail/pop/pop-11.html.  Please verify that your 
> email address is correcte in your Mail preferences and try again."
> 
> 
> 
> 
> Reproducible: Always
> Steps to Reproduce:
> 1.
> 2.
> 3.

(In reply to comment #1)
> Huh?
> If auth_method is 1, we authenticate if the server says he's able to. There's no
> option to force authentication because if the server doesn't advertise the
> mechanisms, we don't know which to use.
> In your case, the SMTP server doesn't advertise one. BUT, if I connect to
> Yahoo's mail server I get 
> 250-smtp011.mail.yahoo.com
> 250-AUTH LOGIN PLAIN
> 250-PIPELINING
> 250 8BITMIME
> 
> If you try to connect using telnet, do you get the same as in your log?

When I connect, I get:

< 220 smtp104.mail.sc5.yahoo.com ESMTP
> EHLO yahoo.com
< 250 8BITMIME
> QUIT

Please advise.

Comment 3

[HUI, Arion (Mr)]

In the "Advanced Outgoing Sever (SMTP) Settings" dialogue box, NO matter which
SMTP server is set default, always the first/top SMTP server in the list is
used. Fail as a different ISP is used.

Comment 4

[Roland Stolfa]

(In reply to comment #3)
> In the "Advanced Outgoing Sever (SMTP) Settings" dialogue box, NO matter which
> SMTP server is set default, always the first/top SMTP server in the list is
> used. Fail as a different ISP is used.

Excuse me?  "Fail as a different ISP is used." ...leaves me a bit confused.

In any case, I think I've narrowed this down (thanks muchly Christian Eyrich) to
my firewall blocking the "AUTH" messages from yahoo.  I'll take it up with them
now.  It's definitely the problem, as when I hook up on the outside of my
firewall, the "AUTH PLAIN", etc. messages come in as advertised and Mozilla
works just fine.  This bug is closed.  Thanks one and all for your help.


For the record, the firewall involved is a WatchGuard Firebox II, should anybody
ever run across this again.

Comment 5

[Christian Eyrich]

Hey, Yuk Man Arion, please don't post you message in a dozend bugs. I think you
should stay in bug 236525.

Comment 6

[Christian Eyrich]

Just setting the right resolution.

Roland, thanks for this explanation. I'll bear this reason in my mind for future
issues.