237392 - When retreiving/downloading emails to my account it shows 1 of 3 and then halts.

Status: RESOLVED EXPIRED

(MailNews Core :: Networking, defect)

Description

[Maziar]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7a) Gecko/20040219
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7a) Gecko/20040219

This problem occured just out from the air.

I simply launched Mozilla mail and it popped up telling that my email account
has got 3emails pending.
So i clicked "Receive" and it just showed 1 of 3 then halted.

Theres basically nothing wrong with the mailserver as i have 2other accounts
running from there without any problems.

Although i dont have a clue whats wrong, i tried to install Mozilla 1.7 (testing
version) to see if it could straighten up the problem but without any luck.

Reproducible: Always
Steps to Reproduce:
1. 
2.
3.



Expected Results:  
Received mails

Comment 1

[Christian Eyrich]

Is any Antivirus software running on your system? If yes, does retrieving mail
works if you shut it down (not just disable it)?

If not, please visit
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop and follow
the instructions to create a log and attach it here.
I guess the server you're using is POP, or is it IMAP?

Comment 2

[Maziar]

(In reply to comment #1)
> Is any Antivirus software running on your system? If yes, does retrieving 
mail
> works if you shut it down (not just disable it)?
> If not, please visit
> http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop and follow
> the instructions to create a log and attach it here.
> I guess the server you're using is POP, or is it IMAP?

Thanks for the quick advice.

I am using Norton Anti-Virus which i did since i installed and used Mozilla 
mail, i tried to disable/shut down the anti-virus program but yet acted like 
before.

Regarding the logging thing Command doesnt seem to launch the program but just 
opens command views the path on the title.
Batch code:

set NSPR_LOG_MODULES=POP3:5
set NSPR_LOG_FILE=%TEMP%\pop3.log
start "C:\Program Files\mozilla.org\Mozilla\mozilla.exe -mail"

Im using POP

Comment 3

[Christian Eyrich]

Hm, I'd try
start C:\Program Files\mozilla.org\Mozilla\mozilla.exe
and switch to mail manually.

If this doesn't work too, put the NSPR-lines in autoexec (or what it's on XP)
and restart your system (don't be afraid what's written in the roubleshoot page
about this). Then start Mozilla manually and get mails.

Comment 4

[Maziar]

Attachment: POP3 logging

Comment 5

[Maziar]

(In reply to comment #3)
> Hm, I'd try
> start C:\Program Files\mozilla.org\Mozilla\mozilla.exe
> and switch to mail manually.
> If this doesn't work too, put the NSPR-lines in autoexec (or what it's on XP)
> and restart your system (don't be afraid what's written in the roubleshoot 
page
> about this). Then start Mozilla manually and get mails.

First method was tested but still without any luck.

Although as you told me i added the lines into autoexec which worked at last, 
the text file with the logging is attached to this bug.

Comment 6

[Christian Eyrich]

This log is confusing. Please only retreive mail from one account (the one with
the hanging mail) if you produce a log.
Though I tried to find a problem I couldn't. Did the retrieve hang while you
logged the traffic? If not it's useless to have a log. If yes I'll need
supporting information which mail on which accoung hung.

Comment 7

[Christian Eyrich]

> I am using Norton Anti-Virus which i did since i installed and used Mozilla
> mail, i tried to disable/shut down the anti-virus program but yet acted like
> before.

You tried it or you did it? Disabling or shutting down? No NAV thread should
show on the task manager.

Comment 8

[Maziar]

(In reply to comment #6)
> This log is confusing. Please only retreive mail from one account (the one 
with
> the hanging mail) if you produce a log.
> Though I tried to find a problem I couldn't. Did the retrieve hang while you
> logged the traffic? If not it's useless to have a log. If yes I'll need
> supporting information which mail on which accoung hung.

I will try producing a log with only the specific account which is making this 
problem. I do not understand your question regarding the logging but ill try 
to reply on what i could understand. Basically i click "receive" and it shows 
how many emails there, but when its close to retreiving it hangs up.

What i have noticed now is that when i try to receive again right after it 
says following: "This folder is being processed. Please wait until processing 
is complete to get messages." - Which i have done a few times perhaps for 
hours before trying to click receive again right after.

Comment 9

[Maziar]

(In reply to comment #7)
> > I am using Norton Anti-Virus which i did since i installed and used Mozilla
> > mail, i tried to disable/shut down the anti-virus program but yet acted 
like
> > before.
> You tried it or you did it? Disabling or shutting down? No NAV thread should
> show on the task manager.

First time i tried just to disable, second time i shut it down completely 
anyhow i will try to repeat this action again.

Comment 10

[Maziar]

Another detail i wanted to provide is that i have one more account which runs 
through the same mailserver, this account works fine.

Comment 11

[Maziar]

After reinstalling 1.7 3times i tried to install 1.6 instead, and suddenly it 
functioned when i was receiving email.

But what is bothering me now is the password questioning.
Even if i comment out the "save password" box it keeps asking me for the 
password again.

Comment 12

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
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If it is not a problem any longer, you need take no action. If this bug is not
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Comment 13

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.