Crash while importing Outlook Mail and Addresses

RESOLVED EXPIRED

Status

--
critical
RESOLVED EXPIRED
15 years ago
10 years ago

People

(Reporter: cwebster, Assigned: mscott)

Tracking

({crash})

Other Branch
x86
Windows NT
crash
Bug Flags:
blocking-aviary1.0 -

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

I get an access violation every time I try to import messages or contacts from
Outlook 2000.

I've tried it with Outlook running and without - same results.

Previous version of full mozilla 1.0 was successful in importing Outlook
addresses (contacts) but raised "access violation" exception on importing
messages (email).

Completely uninstalled old mozilla 1.0, then downloaded and installed Mozilla
Firebird 0.8 followed by Thunderbird 0.5

Now neither addresses nor email can be imported.

Reproducible: Always
Steps to Reproduce:
1. Start Thunderbird
2. Select Tools->Import...
3. Select (.) Address Books or (.) Mail
4. Click Next
5. Select Outlook (mail and address books)
6. Click Next

Actual Results:  
Progress dialog shows progress bar that begins to move.
After a minute or so I get the exception:

Exception: access violation (0xc00000005), Address: 0x77f7d728

Then Thunderbird closes.

Expected Results:  
Contacts should be imported to the Mozilla Address Book.
Messages should be imported to one of the mail folders.

The access violation is reported on "thunderbird.exe".

Comment 1

15 years ago
Are you trying to import address lists fro Outlook?  In converting some of our
employees from Outlook to TB, we have discovered that TB 0.5 can successfully
import Outlook contacts IF there are no address lists in the Outlook address
book.  In other words, for us, TB is crashing on importation of Outlook address
lists.
(Reporter)

Comment 2

15 years ago
(In reply to comment #1)
> Are you trying to import address lists fro Outlook?  In converting some of our
> employees from Outlook to TB, we have discovered that TB 0.5 can successfully
> import Outlook contacts IF there are no address lists in the Outlook address
> book.  In other words, for us, TB is crashing on importation of Outlook address
> lists.

I am ultimately trying to convert Outlook contacts, messages, and calendar item
(as much data as possible) to a form that can be imported into Ximian Evolution.
A smooth transition in the test case would pave the way for future migration to
Linux desktops. From what I've read, the best results have been achieved by
first importing into Windows Mozilla mail client because it uses the native
dll's. Unfortunately, I've had no luck. The Outlook "groups" (lists) are an
extremely helpful way to organize large lists of contacts. Too bad they don't
convert. I'll try removing them as you suggest, though.

Comment 3

14 years ago
Thunderbide crashes when importing at least Adress Book from Outlook
(Outlook2000, WinXP pro SP1)
Flags: blocking-aviary1.0-

Updated

14 years ago
Component: Account Manager → MailNews: Import
Product: Thunderbird → Core
Version: unspecified → Other Branch

Comment 4

14 years ago
Calvin Webster: Could you reproduce this crash using Thunderbird 1.0?
Keywords: crash
(Reporter)

Comment 5

14 years ago
(In reply to comment #4)
> Calvin Webster: Could you reproduce this crash using Thunderbird 1.0?

I finally succeeded in transferring my Outlook 2000 messages and contacts, but
in a round-about way. I got around the crashes by getting rid of Outlook folders
and contact groups.

Messages:

1. Imported all my messages into Outlook Express 6.
2. Moved all my messages from some 57 sub-folders into the top-level inbox folder.
3. Deleted all subfolders and shutdown Outlook Express.
4. Imported into Thunderbird's inbox from Outlook Express.
5. Shutdown Thunderbird.
6. Shared the Thunderbird message store folder.
7. Mounted (smbfs) the Thunderbird message store on my Linux box.
8. Imported the messages from the single message store (inbox) file into a
separate Evolution folder.
9. Shutdown, killed all Evolution processes and restarted Evolution.

Contacts:

This was simpler but much more tedious. I simply saved all my contacts to a
temporary folder on my hard drive as vCards. Then I shared the folder and
mounted it where I could get to it in Evolution. Finally, I had to import each
one separately into Evolution since it doesn't offer a way to import multiple
vCards, at least not the version available for RHL 9.
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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