238626 - amsouth.com - Browser times out trying to bring up this website

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Darin Bawden]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040316
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040316

When I go to https://ibank.amsouth.com (my bank), I never completes the pulling
of the website.  It asks me if I want to coto an encrypted site, which I say OK
to.  After that, it shows a white page with basic info.  eventually, it'll pop
up a windows saying "The operation timed out when attempting to contact
ibank.amsouth.com"
   This page does display correctly when using Firefox.

Reproducible: Always
Steps to Reproduce:
1.  Open browser.
2.  Point browser to https://ibank.amsouth.com
3.

Actual Results:  
Nothing.  It does not bring up the webpage to log into the website.

Expected Results:  
Open the webpage, allowing me to log into my online banking.

Comment 1

[R.K.Aa.]

Broken by the fix for bug 109553.
Backed out the "fix" and the site loads swiftly.

Comment 2

[Andreas Otte]

Tech Evangelism?

Comment 3

[Olivier Cahagne]

yes, web-sniffer.net shows the following HTTP header:

Content-Location: http://ibank.amsouth.com:8080/home.html

how to solve this in IIS 5.0:
http://support.microsoft.com/support/kb/articles/Q218/1/80.ASP

contact: https://www.amsouth.com/contact/contact.asp

Comment 4

[Darin Bawden]

Here's another oddity to add to it.  When I was using the "official" Firefox
build 0.8, I was able to get into that website.  Now, with the nightly build
(Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040329), I can't.

Darin

Comment 5

[Boris Zbarsky [:bzbarsky]]

*** Bug 239517 has been marked as a duplicate of this bug. ***

Comment 6

[Thomas Swan]

Has anyone contacted Amsouth about this problem?  When I last corresponded with
them a week ago, they said no one had complained.

Comment 7

[Alex Bishop]

(In reply to comment #4)
> Here's another oddity to add to it.  When I was using the "official" Firefox
> build 0.8, I was able to get into that website.  Now, with the nightly build
> (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040329), I
> can't.

Bug 109553 added support for the Content-Location header. Some servers, such as
amsouth.com, implement this header incorrectly and break in builds that have the
fix for bug 109553. Your nightly conains the fix, the older Firefox 0.8 does not.

Comment 8

[R.K.Aa.]

With the fix for bug 238654, the page now loads again. WFM.

One might still want to address amsouth on the issue. It is somewhat disturbing,
security wise, that they don't know on which ports they serve their customers,
or whether the ports at all are available.