238893 - Online Virus Scan cannot run

Status: RESOLVED DUPLICATE of bug 185725

(Tech Evangelism Graveyard :: English US, defect)

Description

[Vitus Luk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; zh-TW; rv:1.6) Gecko/20040113
Build Identifier: 

In the Symantec Norton Online Virus Scan web page, if you select the option link
within

" 2. If you cannot complete a scan, try these options:
    ***** Run an online virus scan.****** .............etc. "

There will be new security scan window which leads you to an Online scan
selection window for virus and security scan.
If you hit any of the start button in the Online Scan pop up window, there will
be an error response saying:

"An error has occurred
Symantec Security Check is not compatible with your Web browser because:
Error 003
To run Security Scan, you must be using at least Internet Explorer 5.0, Netscape
4.5 or Safari 1.0.
To run Virus Detection, you must be using at least Internet Explorer 5.0."




Reproducible: Always
Steps to Reproduce:
1.
2.
3.



Expected Results:  
Symantec should not have excluded Mozilla or other compatible web browsers.

Comment 1

[Bill Mason]

*** This bug has been marked as a duplicate of 185725 ***