Can't start Mozilla 1.6 after image restore

RESOLVED WORKSFORME

Status

SeaMonkey
General
--
critical
RESOLVED WORKSFORME
14 years ago
13 years ago

People

(Reporter: Ethan Kiczek, Unassigned)

Tracking

Trunk
x86
Windows 2000

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)
Build Identifier: http://ftp.mozilla.org/pub/mozilla.org/mozilla/releases/mozilla1.6/mozilla-win32-1.6-installer.exe

I install Moz 1.6 and it works fine. I reboot the machine and use imaging
software (ZenWorks, which I've used many times before) to create an image of the
HD. I then wipe the HD and re-install the image.

After imaging, everything works fine EXCEPT Moz. The first time I try to run
Moz, it takes an abnormally long time for the splash screen to appear. Then I
get an Alert box with no message and two thin bars where OK and Cancel buttons
might be. These can be clicked, but nothing happens when I do so.

Moz then dies.

An uninstall and re-install cures this problem. I have tried imaging and
restoring the image on multiple machines.

The problem does not occur in Moz 1.5.

Reproducible: Always
Steps to Reproduce:
1. Install Moz 1.6
2. Image the PC, then restore the image
3. Launch Moz 1.6

Actual Results:  
Moz, takes an abnormally long time for the splash screen to appear. Then I get
an Alert box with no message and two thin bars where OK and Cancel buttons might
be. These can be clicked, but nothing happens when I do so. Then Moz dies.

Expected Results:  
Launched and initiated a browser screen.

Comment 1

14 years ago
The point of imaging software is that it creates an *exact* copy of the system
at a certain point.   That said, there is no reason why Mozilla would not work
after restoring an image, *if* the image is created properly.

FWIW, Mozilla works fine after restoring TrueImage and Ghost images.

Comment 2

14 years ago
-> WFM
Status: UNCONFIRMED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → WORKSFORME
Product: Browser → Seamonkey
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