no helper app == useless error message && no way to select an app



MailNews Core
14 years ago
10 years ago


(Reporter: Chris Webster, Assigned: (not reading, please use instead))


Firefox Tracking Flags

(Not tracked)




14 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040113
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040113

This is more a change request than a bug and I'm probably submitting it to the
wrong place.....

A .doc arrived today an I clicked on the attachment, error says "Could not open,
helper app does not exist.  Change preferences."

Well, I've been opening .docs with ooffice without problem until today.  I don't
know whether this is an incorrectly identified .doc and it's looking for some
other app or what.

#1) It would be nice for trouble shooting on my end if the error included the
app path/name and maybe what type it thought the attachment was.

#2) for productivity purposes it would then also be nice so that I can move on
that the user were given the option to select the same or different app.  Or
maybe even just add option to the "right-click" on attachment (e.g. "Open with...")

Reproducible: Always
Steps to Reproduce:
1.  Open attachment where helper app is not found.
Product: MailNews → Core
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Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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