User-Agent: Opera/7.23 (Windows NT 5.1; U) [en] (www.proxomitron.de) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de-AT; rv:1.6) Gecko/20040113 If you try to invite someone via EMail for Remote Assistance (the builtin feature that uses the RemoteDesktopProtocol) Mozilla is unable to create the mailmessage and send it to the invited user. Mozilla does not even start up. Other mail clients (MS and non-MS) do not have such problems. With them an EMail is generated (I think via MAPI - mozMapi32.dll) with an attachment and automatically delivered. Reproducible: Always Steps to Reproduce: I am using the german version of WindowsXP, so the following steps my be not the excat translation that may be found in the english version: 1. Make sure MozillaMail is the default MailClient: 1.1 Control Panel -> InternetOptions -> Programs -> EMail 2. Activate the RemoteAssistance 2.1 Control Panel -> System -> Remote -> Rremote Assistance 3. Open the Help&Support center (helpctr.exe) 3.1 Select "Invite a friend ... Remote Assistance" (should be the first item on the right side) 3.2 Invite someone to help you 3.3 Enter a vail email address and press "Invite this person" 3.4 Continue 3.5 Send Invitation Actual Results: Nothing, I only get a message to save the inviation to file. Expected Results: Mozilla should start up, and add an automatically generated message to its outbox.
Jan - open IE and click a mailto: link. Does a Moz e-mail compose window open?
(In reply to comment #1) > Jan - open IE and click a mailto: link. Does a Moz e-mail compose window open? Of cource it does, no problem. It Uses the Application stored in: HKEY_CLASSES_ROOT\mailto\shell\open\command Instead of helpctr.exe that only reads the value DLLPath from: HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Mozilla\protocols\mailto\shell\open\com mand and to the Reg-Keys leading to this path
(In reply to comment #2) > (In reply to comment #1) > > Jan - open IE and click a mailto: link. Does a Moz e-mail compose window > open? > > Of cource it does, no problem. It Uses the Application stored in: > HKEY_CLASSES_ROOT\mailto\shell\open\command It doesn't for me, and it's a known bug. See bug 96717 and bug 160141.
> > > Jan - open IE and click a mailto: link. Does a Moz e-mail compose window > > > open? > > Of cource it does, no problem. It Uses the Application stored in: > > HKEY_CLASSES_ROOT\mailto\shell\open\command > It doesn't for me, and it's a known bug. See bug 96717 and bug 160141. I dont see the point. The proble is not the mailto registration. As I found in KB300546 (http://support.microsoft.com/default.aspx?scid=kb;en; 300546) paragraph EMail: > Remote Assistance uses Simple Mail Advanced Programming Interface > (Simple MAPI) to help the Novice compose an email. Some e-mail clients > to not support Simple MAPI and do not appear as an option in the > Internet Options Control Panel program. Mozilla Mail does appear in the Internet Options and it does support MAPI but does not work, what is IMHO a bug.
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → EXPIRED
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