Unable to send the "Invitation" for WinXP Remote Assistance if Mozilla Mail is the default Mail client

RESOLVED EXPIRED

Status

MailNews Core
Backend
RESOLVED EXPIRED
14 years ago
10 years ago

People

(Reporter: Jan Peter Stotz, Assigned: (not reading, please use seth@sspitzer.org instead))

Tracking

Trunk
x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

14 years ago
User-Agent:       Opera/7.23 (Windows NT 5.1; U)  [en] (www.proxomitron.de)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de-AT; rv:1.6) Gecko/20040113

If you try to invite someone via EMail for Remote Assistance (the builtin 
feature that uses the RemoteDesktopProtocol) Mozilla is unable to create the 
mailmessage and send it to the invited user. Mozilla does not even start up.
Other mail clients (MS and non-MS) do not have such problems. With them an EMail 
is generated (I think via MAPI - mozMapi32.dll) with an attachment and 
automatically delivered.

Reproducible: Always
Steps to Reproduce:
I am using the german version of WindowsXP, so the following steps my be not the 
excat translation that may be found in the english version:

1.  Make sure MozillaMail is the default MailClient:
1.1 Control Panel -> InternetOptions -> Programs -> EMail

2.  Activate the RemoteAssistance 
2.1 Control Panel ->  System -> Remote -> Rremote Assistance

3.  Open the Help&Support center (helpctr.exe)
3.1 Select "Invite a friend ... Remote Assistance" (should be the first item on 
the right side)
3.2 Invite someone to help you
3.3 Enter a vail email address and press "Invite this person"
3.4 Continue
3.5 Send Invitation
Actual Results:  
Nothing, I only get a message to save the inviation to file.

Expected Results:  
Mozilla should start up, and add an automatically generated message to its 
outbox.

Comment 1

14 years ago
Jan - open IE and click a mailto: link.  Does a Moz e-mail compose window open?
(Reporter)

Comment 2

14 years ago
(In reply to comment #1)
> Jan - open IE and click a mailto: link.  Does a Moz e-mail compose window 
open?

Of cource it does, no problem. It Uses the Application stored in:
HKEY_CLASSES_ROOT\mailto\shell\open\command

Instead of helpctr.exe that only reads the value DLLPath from:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Mozilla\protocols\mailto\shell\open\com
mand
and to the Reg-Keys leading to this path

Comment 3

14 years ago
(In reply to comment #2)
> (In reply to comment #1)
> > Jan - open IE and click a mailto: link.  Does a Moz e-mail compose window 
> open?
> 
> Of cource it does, no problem. It Uses the Application stored in:
> HKEY_CLASSES_ROOT\mailto\shell\open\command


It doesn't for me, and it's a known bug.  See bug 96717 and bug 160141.
(Reporter)

Comment 4

14 years ago
> > > Jan - open IE and click a mailto: link.  Does a Moz e-mail compose window 
> > > open?
> > Of cource it does, no problem. It Uses the Application stored in:
> > HKEY_CLASSES_ROOT\mailto\shell\open\command

> It doesn't for me, and it's a known bug.  See bug 96717 and bug 160141.

I dont see the point. The proble is not the mailto registration.
As I found in KB300546 (http://support.microsoft.com/default.aspx?scid=kb;en;
300546) paragraph EMail: 

> Remote Assistance uses Simple Mail Advanced Programming Interface
> (Simple MAPI) to help the Novice compose an email. Some e-mail clients 
> to not support Simple MAPI and do not appear as an option in the 
> Internet Options Control Panel program.

Mozilla Mail does appear in the Internet Options and it does support MAPI but 
does not work, what is IMHO a bug.
Product: MailNews → Core
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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