User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040421 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7b) Gecko/20040421 Tonight I lost my entire Mozilla 1.7 RC1 profile in Windows XP and Mac OS X 10.3.3. The symptom is where you exit Mozilla 1.7 RC1 and it hangs in memory for a while. This deleted the \Profile and onward path. In Windows XP you have to open the Windows XP Task Manager, click on Processes, highlight mozilla.exe and click End Process. In Mac OS X 10.3.3 you right-click on the Mozilla icon on the Dock, wait a few seconds for the pop-up menu to display and click Forced Quit. If Mozilla 1.7 RC1 continues to hang where it will not completely exit from memory (or stop running), this completely deletes the Mozilla profile; if more than one profile, it will remove all profiles. I could not find any corrupted files that I checked; the address book, message filters, message files, I deleted all *.msf files and built them back by clicking on each mail folder, etc. I stumbled on this problem/bug recently, but I thought I had done something wrong or something was running on the system that caused it to occur. Now I see the symptom that makes an entire Mozilla profile to delete. Update.... In Mozilla 1.7 RC1 click Edit | Mail and Newsgroups Account Settings, click on Server Settings, click Advanced, in the IMAP tab unselect 'Use IDLE command if the server supports it'. Click OK and OK to return to Mozilla Mail. Mozilla 1.7 RC1 Mail no longer hangs on exit where it deletes the Profile directory, so far. Mozilla 1.7 RC1 Windows XP SP1a (all updates installed) Mac OS X 10.3.3 (all updates installed) E-mail account type: IMAP E-mail server type: Linux, IMAP4 Reproducible: Sometimes Steps to Reproduce: 1. Run Mozilla Mail using an IMAP account. 2. Make sure the IDLE support has been enabled the Advanced Account Settings window. 3. Quit Mozilla and when it hangs, let it hang for a while and then when you run Mozilla again, the entire Mozilla profile has been deleted. Actual Results: The Mozilla Profile(s) had been deleted. Expected Results: Just in Mozilla 1.7 RC1 where IMAP IDLE support is a new feature.
these are two separate bugs - idle hanging on exit is one, and starting up mozilla with an existing instance of mozilla running erasing your profile is a different bug. I thought the latter bug had been fixed a long time ago, but apparently not. Cc'ing ccarlen. What kind of imap server are you using?
Status: UNCONFIRMED → NEW
Ever confirmed: true
(In reply to comment #1) > these are two separate bugs - idle hanging on exit is one, and starting up > mozilla with an existing instance of mozilla running erasing your profile is a > different bug. I thought the latter bug had been fixed a long time ago, but > apparently not. Cc'ing ccarlen. > > What kind of imap server are you using? To my knowledge, the IMAP server is running on Linux and its IMAP Rev 4.
(In reply to comment #2) > To my knowledge, the IMAP server is running on Linux and its IMAP Rev 4. Here is a little more information: RedHat RPM imap-2001a-1.71.0 I believe this is the University of Washington version.
Created attachment 148665 [details] [diff] [review] proposed fix make ending idle behave like close and logout at shutdown, don't wait.
Attachment #148665 - Flags: superreview?(mscott) → superreview+
fixed (for hang on exit at least - profile deleting is a different problem)
Status: NEW → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → FIXED
this might be useful on 1.7 as well...see last few comments in http://bugzilla.mozilla.org/show_bug.cgi?id=67894
Comment on attachment 148665 [details] [diff] [review] proposed fix a=asa (on behalf of drivers) for checkin to 1.7
Attachment #148665 - Flags: approval1.7+
*** Bug 67894 has been marked as a duplicate of this bug. ***
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