There are a lot users crashing while dealing with their junk mail folders. The stack isn't very useful, but enough people are seeing this crash for us to take a closer look. Here is the latest from Mozilla 1.7 rc1 Talkback data: Count Offset Real Signature [ 10 dxmasf.dll + 0xd25e (0x6bf5d25e) 9724fdbb - dxmasf.dll + 0xd25e (0x6bf5d25e) ] [ 1 dxmasf.dll + 0xd25e (0x6bf5d25e) de3c26b3 - dxmasf.dll + 0xd25e (0x6bf5d25e) ] [ 1 dxmasf.dll + 0xd25e (0x6bf5d25e) d11fa2e6 - dxmasf.dll + 0xd25e (0x6bf5d25e) ] Crash date range: 07-MAY-04 to 13-MAY-04 Min/Max Seconds since last crash: 32 - 915479 Min/Max Runtime: 114775 - 915479 Count Platform List 12 [Windows NT 5.1 build 2600] Count Build Id List 12 2004042109 No of Unique Users 8 Stack trace(Frame) dxmasf.dll + 0xd25e (0x6bf5d25e) Quartz.dll + 0x58b70 (0x35558b70) Quartz.dll + 0x55330 (0x35555330) Quartz.dll + 0x6e2b2 (0x3556e2b2) 0x3042e920 (46928) URL: Reading e-mail deleting SPAM. (46926) Comments: Reading e-mail and clicking Junk button for the SPAM. (44002) Comments: One specific Spam mail does crash the Mozilla when moving preview pane displaying from this mail to another one. The delay between moving and crash message is cca 0.5 sec. (43995) Comments: I click to one spam mail to see it in the preview pane. (43990) Comments: Listing in mails. This occur after I saw a spam mail in junk folder by moving to one of mine other subfolders (43077) Comments: Downloading mail (42963) Comments: - Selected all mails in my trash folder - deleted them - when to another folder to review an unread e-mail (42106) Comments: Reading e-mail in Mozilla e-mail ==================================================================================================== Count Offset Real Signature [ 4 dxmasf.dll + 0xd25e (0x1ff0d25e) ef6f6f0f - dxmasf.dll + 0xd25e (0x1ff0d25e) ] Crash date range: 10-MAY-04 to 14-MAY-04 Min/Max Seconds since last crash: 779 - 214035 Min/Max Runtime: 20435 - 547300 Count Platform List 4 [Windows NT 5.0 build 2195] Count Build Id List 4 2004042109 No of Unique Users 4 Stack trace(Frame) dxmasf.dll + 0xd25e (0x1ff0d25e) Quartz.dll + 0x575d4 (0x355575d4) Quartz.dll + 0x52238 (0x35552238) Quartz.dll + 0x6c9ca (0x3556c9ca) 0x3caae920 (46722) Comments: reading email - had just clicked on a new message in another folder (43099) Comments: downloading a large amount of email and marking some as junk in the inbox
quartz.dll and dxmasf.dll are part of MS DirectShow It looks like it's related to the content of the spam mail ? Should be interesting to know if the HTML is sanitized and if remote images are displayed.
Still around with rc2. Still trying to reproduce, but no luck. If anyone does crash, please include more info about the email you were working with (and if possible, maybe even attach it here?).
Summary: M17rc1 crash [@ dxmasf.dll] working with junk mail → M17rc2 crash [@ dxmasf.dll] working with junk mail
Updating summary with M17 and FF09x since this continues to be a topcrasher for the latest releases. Although this first appeared as a mail related crash, Talkback data now shows that it's a more general crash when viewing media files on websites (and also mail content as originally reported). A lot of comments mention windows media player and the most common url is www.gamespot.com: http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=1&searchby=stacksig&match=contains&searchfor=dxmasf.dll&vendor=All&product=All&platform=All&buildid=&sdate=&stime=00%3A00%3A00&edate=&etime=23%3A59%3A59
Component: Filters → Plug-ins
Product: MailNews → Browser
Summary: M17rc2 crash [@ dxmasf.dll] working with junk mail → M17 FF09x crash [@ dxmasf.dll] viewing windows media files
Version: Trunk → 1.7 Branch
Assignee: sspitzer → nobody
QA Contact: core.plugins
Only 37 of these crashes in over 80K incidents for Firefox 1.0 PR1 (0 crashes in Thunderbird 0.8), so marking this worksforme. If anyone is able to reproduce this crash or sees a large number showing up again in Talkback data, please feel free to reopen.
Status: NEW → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → WORKSFORME
bug 282116 has a (semi-)reliable testcase that has the same stacktrace as this bug. It crashes for me on trunk builds, but probably also crashes on Moz1.7 builds.
Component: Plug-ins → Windows Media Player (Microsoft)
Product: Core → Plugins
QA Contact: plugins → microsoft-wmp
Version: 1.7 Branch → 6.x
Crash Signature: [@ dxmasf.dll]
Product: Plugins → Plugins Graveyard
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