245538 - Getting new mail from pop3 makes inbox disappear

Status: RESOLVED DUPLICATE of bug 116443

(Thunderbird :: General, defect)

Description

[Ivo Teel]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; MyIE2; .NET CLR 1.1.4322)
Build Identifier: Thunderbird/0.6

I think my bug is somewhat simular to this, when i get my mail from a pop3 
server it at times just cleans my whole inbox.

It says "The file /C|/Documents and Settings/Ivo/Application 
Data/Thunderbird/Profiles/default/327eyi7.slt/Mail/pop.gmx.net/Inbox?
number=336230 cannot be found. Please check the location and try again"

I've had this quite some times, i get this message when i select a message in 
my inbox (Of my pop3 account), a restart fixes this, however it also clears the 
entire inbox. 

My imap account however doesn't have this problem. This has happend for me 
about 21 times now, i've tried alot of diffrent settings, nightly builds, clean 
installs, nothing seems to help. I keep loosing all my emails like this :(

I'm using Windows XP SP2, Thunderbird 0.6 (Nightly build of june 3).

Reproducible: Always
Steps to Reproduce:
1.Setup my GMX.net account
2.get mail once or twice 
3.changing focus to another program
4. change focus back
5. select one of the mails in the inbox
Actual Results:  
Get the error "The file /C|/Documents and Settings/Ivo/Application 
Data/Thunderbird/Profiles/default/327eyi7.slt/Mail/pop.gmx.net/Inbox?
number=336230 cannot be found. Please check the location and try again", only a 
restart can remove this error. Resorts into loss of inbox content.

Expected Results:  
Just display the email

Comment 1

[Ivo Teel]

I have this same problem on my Windows 2000 machine at home, i hardly ever run 
Thunderbird there though, but if i do i have the same problem.

Perhaps its related to gmx.net and its german characters and all?

Comment 2

[Ivo Teel]

I'm not entirely sure if i've found a way that fixes the bug but it seems to 
work ok now.

With GMX.net you have 2 options on how you send your username. Either as 
[e-mail] or as your userid. I think the crashes in Thunderbird are 
related to the @ it sends along with the username. I now use my userid as 
loginname and it seems to be working fine (So far).

Hope you understand what i mean, i give a more specific explanation if needed.

Comment 3

[Mark Janssen]

(In reply to comment #2)
> I'm not entirely sure if i've found a way that fixes the bug but it seems to 
> work ok now.
> 
> With GMX.net you have 2 options on how you send your username. Either as 
> [e-mail] or as your userid. I think the crashes in Thunderbird are 
> related to the @ it sends along with the username. I now use my userid as 
> loginname and it seems to be working fine (So far).
> 
> Hope you understand what i mean, i give a more specific explanation if needed.

My host also requires sending the full emailaddress (so incl. the @) and I have
no problems. Thunderbird version 0.8 (20040902)

Comment 4

[Ivo Teel]

This seems to be caused by Symantec Antivirus. It deletes the entire mailbox
file when it detects a virus in a mail. So this is _not_ a bug in Thunderbird.

Comment 5

[jwq]

Ivo: As you've tracked down your disappearing Inbox problem to antivirus
software, please mark this bug as a duplicate of Bug 116443.

Comment 6

[Ivo Teel]

*** This bug has been marked as a duplicate of 116443 ***