245798 - Crash when pasting a graphic (copied from Macromedia Director) in compose mail window (message text area) [@ msvcrt.dll ]

Status: RESOLVED EXPIRED

(Thunderbird :: Message Compose Window, defect)

Description

[Pete Miller]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

I open a new mail window in Thunderbird ( version 0.6 (20040502) ).

In the message text area of the compose window, I try to paste a graphic which I
"copied" (ctrl-c) in a Macromedia Director paint window. Thunderbird then
completely crashes, sometimes after an "Application Error" dialog, sometimes
without any further ado.


Reproducible: Always
Steps to Reproduce:
1. In Macromedia Director, open a paint window.
2. Open a graphic in the Director's "Paint Window"
3. Select any area of the graphic, and press ctrl-c
4. In Thunderbird, click "Write" to open a new mail compose window.
5. Click in the message composition area, and press ctrl-v

Alternatively, I'll try to attach two clipboard files ( .CLP ) which you can use
to load the clipboard data which will crash Thunderbird.

I also have a clipboard file containing the exact same graphic except it was
first pasted into Photoshop and then copied from Photoshop, which pastes into
Thunderbird without any problem.
Actual Results:  
Either one of two things...

1) Immediate crash of Thunderbird
or
2) An "Application Error" dialog with a "Click on OK to terminate the program"
message.

Expected Results:  
The graphic from the clipboard should have been inserted inline into the compose
mail window.

Here's an example of the message shown in the dialog after the crash...

---------------------------
thunderbird.exe - Application Error
---------------------------
The instruction at "0x77f580db" referenced memory at "0x00000000". The memory
could not be "written".

Click OK to terminate the program.
---------------------------

Comment 1

[Scott MacGregor]

How about downloading a 0.7 nightly which has talkback and submitting a crash
report?

Comment 2

[Pete Miller]

Attachment: Clipboard file which when loaded into clipboard, will cause a fatal error when pasted into Thunderbird.

Use "Clipbook Viewer" to load this file into your clipboard (
\WINDOWS\system32\clipbrd.exe ).

Comment 3

[Pete Miller]

Attachment: Clipboard file which when loaded, will paste into Thunderbird without problems.

This is the exact same graphic, except copied from Photoshop instead of from
Macromedia Director.

Comment 4

[Pete Miller]

Attachment: Example Error Dialog from when Thunderbird crashes

This dialog only occasionally appears after the crash... it usually crashes
without any message dialog.

Comment 5

[Pete Miller]

(In reply to comment #1)
> How about downloading a 0.7 nightly which has talkback and submitting a crash
> report?

I finally got Feedback Agent to ask for a report, after trying numerous nightly
builds.

Today, I installed the 0.7 release, and the UFA would still never appear. The
best it did was run through the wizard to get setup (as always).

I downloaded the latest nightly, ran through UFA setup again, crashed
Thunderbird a few times. Then finally, when I launched Thunderbird once more,
the Feedback Agent popped up and asked for details... YAY!

Anyway, in UFA, I referenced bug 245798 in the "What were you doing?" field, so
hopefully it'll get associated.

Also, I tried crashing Thunderbird a few more times, and again, UFA briefly pops
up when I re-launch Thunderbird, but it has never asked for details again ( I
presume UFA realises it's the same problem? ).

Comment 6

[Adam Hauner]

TB103232 contains only signature.
Pete: Could you provide ID of another your TalkBack incident?

Comment 7

[Pete Miller]

(In reply to comment #6)
> TB103232 contains only signature.
> Pete: Could you provide ID of another your TalkBack incident?

Not sure where I'd find the ID of a Talkback incident... it doesn't seem to give
any feedback about an incident number or anything.

I'll attach the Talkback data that I was able to save from the crash today.

Comment 8

[Pete Miller]

Attachment: Info saved via Talkback

Comment 9

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Comment 10

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.