Microsoft Word documents altered during download cannot open



15 years ago
4 years ago


(Reporter: evpons, Unassigned)


Firefox Tracking Flags

(Not tracked)





15 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7) Gecko/20040517 Camino/0.8b
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7) Gecko/20040517 Camino/0.8b

Whether Microsoft Word is set up as the helper application, or a Word document
is downloaded, say to the desktop, it will not open.  Instead a dialog box asks
what file type to convert from--e.g., text, and so on.  I am able to open Word
documents downloaded from a web site using Interent Explorer with Word set up as
the helper application.  It would be nice if I could do this with Firefox and/or
Camino.  (Same problem with Camino).  I'm a grad student and I'm forced to
download Word documents from an educational site--i.e., I don't have the option
to download rtf instead.

Reproducible: Always
Steps to Reproduce:
1. Go to any site where a Word document is available for download
2. Download the Word document
3. Try to open the Word document--it won't open.

Actual Results:  
Microsoft Word does not recognize downloaded document as a Word document.

Expected Results:  
Any *.doc document should open with MS Word.

Word document opens if downloaded with other browser--e.g., IE.  Conclusion:
Firefox and Camino are altering Word document during download process.

Comment 1

15 years ago
Reporter is seeing this with Firefox/Camino both. Suggests this is a Browser
bug, not Firefox.
Assignee: bugs → file-handling
Component: Download Manager → File Handling
Product: Firefox → Browser
QA Contact: bmo → ian
Version: unspecified → Trunk
can you give an example url?

if you choose "text" as file format, how does it look?

Comment 3

15 years ago
(In reply to comment #2)
> can you give an example url?
> if you choose "text" as file format, how does it look?

You can recover text but lose formatting (underline, italics, double spacing, etc.)  The website I 
access is password protected--it is a university website.  I'll see if I can find a Word document on a 
site that is not password proteced and write again.  Thanks, EVP-W

Comment 4

14 years ago
First guess is that UCSC is sending .doc with Content-Type: text/plain or
something similar.

Ernest, what happens when you download a Word doc from somewhere else, such as

Comment 5

14 years ago
Well, I clicked on the link and the file downloaded and opened with the helper
application (MS Word in this case) like it's supposed to.  I think you figured
it out!  Thanks.
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Comment 7

14 years ago
Every publicly accessible Word doc at UCSC now has Content-Type: application/msword
Last Resolved: 14 years ago
Component: File Handling → English US
Product: Core → Tech Evangelism
Resolution: --- → WORKSFORME
Version: Trunk → unspecified
Product: Tech Evangelism → Tech Evangelism Graveyard
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