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Microsoft Word documents altered during download cannot open

RESOLVED WORKSFORME

Status

Tech Evangelism Graveyard
English US
RESOLVED WORKSFORME
14 years ago
3 years ago

People

(Reporter: Ernest Vincent Pons-Worley, Unassigned)

Tracking

Details

(URL)

(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7) Gecko/20040517 Camino/0.8b
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.7) Gecko/20040517 Camino/0.8b

Whether Microsoft Word is set up as the helper application, or a Word document
is downloaded, say to the desktop, it will not open.  Instead a dialog box asks
what file type to convert from--e.g., text, and so on.  I am able to open Word
documents downloaded from a web site using Interent Explorer with Word set up as
the helper application.  It would be nice if I could do this with Firefox and/or
Camino.  (Same problem with Camino).  I'm a grad student and I'm forced to
download Word documents from an educational site--i.e., I don't have the option
to download rtf instead.

Reproducible: Always
Steps to Reproduce:
1. Go to any site where a Word document is available for download
2. Download the Word document
3. Try to open the Word document--it won't open.

Actual Results:  
Microsoft Word does not recognize downloaded document as a Word document.

Expected Results:  
Any *.doc document should open with MS Word.

Word document opens if downloaded with other browser--e.g., IE.  Conclusion:
Firefox and Camino are altering Word document during download process.

Comment 1

13 years ago
Reporter is seeing this with Firefox/Camino both. Suggests this is a Browser
bug, not Firefox.
Assignee: bugs → file-handling
Component: Download Manager → File Handling
Product: Firefox → Browser
QA Contact: bmo → ian
Version: unspecified → Trunk
can you give an example url?

if you choose "text" as file format, how does it look?
(Reporter)

Comment 3

13 years ago
(In reply to comment #2)
> can you give an example url?
> 
> if you choose "text" as file format, how does it look?

You can recover text but lose formatting (underline, italics, double spacing, etc.)  The website I 
access is password protected--it is a university website.  I'll see if I can find a Word document on a 
site that is not password proteced and write again.  Thanks, EVP-W

Comment 4

13 years ago
First guess is that UCSC is sending .doc with Content-Type: text/plain or
something similar.

Ernest, what happens when you download a Word doc from somewhere else, such as
http://www.calstate.edu/PreDoc/05-06PreDocApplicationPacketWEB.doc
(Reporter)

Comment 5

13 years ago
Well, I clicked on the link and the file downloaded and opened with the helper
application (MS Word in this case) like it's supposed to.  I think you figured
it out!  Thanks.
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
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While your input is very important to us, our resources are limited and so we
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The latest beta releases can be obtained from:
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Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 7

12 years ago
Every publicly accessible Word doc at UCSC now has Content-Type: application/msword
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Component: File Handling → English US
Product: Core → Tech Evangelism
Resolution: --- → WORKSFORME
Version: Trunk → unspecified
Product: Tech Evangelism → Tech Evangelism Graveyard
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