245970 - surveygalaxy.com - Customers who are using Mozilla Firefox 0.8 are unable to tick check boxes in question 3

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Martin Day]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: Mozilla/5.0

Our website provides a service that allows anyone to create online surveys and 
questionnaires dynamically.

Some customers have recently reported a problem trying to complete surveys 
that have questions requiring a check-box response. 

We have identified that the only people experiencing this problem are 
customers using the Mozilla Firefox 0.8 browser. Could you please check the 
test page I have sent you and let me know if you regard this as a bug in 
Mozilla Firefox or a problem with our website. We do not have the Mozilla 
browser installed so have not tested this for ourselves.

Reproducible: Didn't try
Steps to Reproduce:
1.Attempt to complete the survey
2.Problem should occur in Question 3 
3.
Actual Results:  
Problem should be that you can't tick box


Expected Results:  
Should allow the respondent to tick a box

The following is information from two customers who reported this problem

********************
I was using Mozilla Firefox 0.8
"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 
Firefox/0.8"

I glanced at the page's source and I was curious about the condition statement 
at the time, though I don't remember why. Clicking on the radials didn't 
select them, even when trying to tab and space bar them.
****************************
I was using the following:-
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 
Firefox/0.8
*******************************

Comment 1

[Bill Mason]

Your JavaScript is throwing all sorts of errors.

References to theForm.etc should be document.theForm.etc, for starters.  Your
syntax is one that IE will accept but that is not actually valid JS.

Comment 2

[PikeUK]

I'm going to reopen this and move it to Tech Evangelism so that you can get some
help making your site Mozilla compatible (if you want to).

Comment 3

[Arun Prasannan (polar)]

Survey not found.