247249 - News message headers and bodies do not show up in the preview pane or standalone message window

Status: RESOLVED EXPIRED

(Thunderbird :: Mail Window Front End, defect)

Description

[Noah St.Amand]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040614 Firefox/0.9
Build Identifier: version 0.7 (20040616)

News item subjects show up fine, but I can not see the headers or bodies of news
messages, either in the preview pane or in the main message window -- the
preview pane always shows the "Welcome to Mozilla Thunderbird" page, and
standalone message windows come up completely blank (no headers or message
bodies). The status at the bottom is "Done". Any action that I try to take
(e.g., "Reply") results in nothing happening.

I had this same problem with Mozilla 1.5 and 1.6, and Thunderbird 0.5 and 0.6.
Everything related to mail works perfectly (both POP and IMAP) -- this problem
only affects news. I have tried several news servers.

I've wiped out my news acount, deleted everything related in my profile,
uninstalled, and cleaned out any reference to it from the registry. Then I
reinstalled everything, and the problem's still there.

Reproducible: Always
Steps to Reproduce:
1. Configure a news account
2. Download newsgroups
3. Subscribe to a news group
4. Download headers
5. Click or double-click on a subject

Actual Results:  
Clicking on a subject has no effect -- the "Welcome to Mozilla Thunderbird"
message continues to display in the preview pane. Double clicking causes a
completely blank standalone message widow to appear.

Expected Results:  
Shown the headers and the body of the news item that was clicked on.

Comment 1

[Scott MacGregor]

are you sure you aren't stuck in offline mode? read the known issues in the
release notes.

Comment 2

[Noah St.Amand]

Positive -- the offline extension isn't installed.

Comment 3

[Scott MacGregor]

it doesn't matter if it isn't installed. we still get stuck in offline mode when
you upgrade sometimes. Check prefs.js for the pref to be sure. 

Comment 4

[Noah St.Amand]

Nope -- "network.online" doesn't appear in prefs.js. Also, mail is coming and
going fine.

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.