Closed Bug 247411 Opened 21 years ago Closed 17 years ago

leevalley.com - Netscape 7 supported but Mozilla unsupported

Categories

(Tech Evangelism Graveyard :: English US, defect)

Product:
Tech Evangelism Graveyard
Component:
English US
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: robert, Unassigned)

References

(
URL
)

Details

User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040207 Firefox/0.8 Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040207 Firefox/0.8 My email correspondence with leevalley.com tech support (addresses scrubbed): =========================================================== Thank you for your reply. We have programmed our Web site for browsers used by 90% of the population. Unfortunately that, by definition, means that we will disappoint the other 10%. The versions of Netscape that our Web site will work with are: version 4.0, 5.0 and 7.0. It will not support Netscape version 6.0. Because mozilla phoenix is an open ended (or source) browser you will not be able to order from our Web site now or in the future. We regret being unable to accommodate you in this regard. Regards, Dinah Payne Internet Customer Service Representative -----Original Message----- From: Robert Nickel [mailto:<me>] Sent: Thursday, June 17, 2004 4:12 PM To: Lee Valley Service Subject: Re: Problem with web site... << File: ATT00068.dat >> On 2004.06.17 13:35:44 +0000, Lee Valley Service wrote: > Thank you for your e-mail. We are sorry to hear that you are experiencing > difficulties while trying to use our Web site. Unfortunately, your Web > browser is not compatible with our site. You will need to use either > Windows Explorer or Netscape to successfully place an order with us through > the Internet. Is there any chance you could tell me what version of 'Netscape' that I need to use? Since all recent versions of 'Netscape' - 6.0+ - are derivatives of the Mozilla browser, could you clarify whether or not I can order from you in the future via the internet, please? [...] > We wish we could have provided you with a more positive reply to your inquiry. Yeah, me too. A more accurate answer would be nice as well. --Robert > Regards, > > Dinah Payne > Internet Customer Service Representative > > -----Original Message----- > From: Robert Nickel [mailto:<me>] > Sent: Thursday, June 17, 2004 1:12 PM > To: Lee Valley Service > Subject: Problem with web site... > > << File: ATT00033.dat >> When trying to get my login information from your website, I find that I'm > continually getting a timeout. > > The steps to reproduce the error are: > 1. Select some items. > 2. View shopping cart. > 3. Select checkout button (popup appears). > 4. Click on the forgot password link. > 5. After 90 seconds or so, the browser times out waiting for a response. > > Of note: I'm using mozilla phoenix as a web browser. > > Thanks, > --Robert Nickel Reproducible: Always Steps to Reproduce: See my email quote above. Actual Results: Connection times out. Expected Results: Worked and not timed out.
Summary: Site does not support mozilla products. Customer support claims however that Netscape 7 is supported. → leevalley.com - Netscape 7 supported but Mozilla unsupported
I can accomplish the STR above now without a timeout. Looks like they fixed this.
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → FIXED
Oh, and thanks for the reminder to create a Lee Valley account ;)
OS: Linux → All
Hardware: PC → All
Product: Tech Evangelism → Tech Evangelism Graveyard
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