249030 - browser hangs/crashes when trying to open a secure page

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Dumitru Erhan]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; MathPlayer 2.0; .NET CLR 1.0.3705)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1

When trying to open a link to an https page (not all https pages, just a single 
instance), the browser crashes. This occurs for 
http://www.etudes.umontreal.ca/admission/apres_demande.html when 
clicking "Suivre en ligne" (middle column).

Reproducible: Always
Steps to Reproduce:
1. Open http://www.etudes.umontreal.ca/admission/apres_demande.html
2. Click on "Suivre en ligne l'évolution de sa demande" (middle column, second 
link)

Actual Results:  
Firefox stops responding

Expected Results:  
It should have not hanged

Comment 1

[Kevin Brosnan]

Works for me - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7)
Gecko/20040626 Firefox/0.9.1

I was able to load the secure page with out a crash.

Comment 2

[Anders Pedersen]

WFM.

- Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040626
Firefox/0.9.1
- Microsoft Windows 2000 Pro 5.00.2195 SP4

Comment 3

[Richard Corbin]

WFM

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1

Comment 4

[Kevin Brosnan]

Dumitru Erhan, can you get the talkback ID for this crash.

To get the ID.
1. Go to the components folder inside the firefox folder the default loacation
for this folder is (c:\program files\mozilla firefox\components\)
2. Double click on talkback.exe
3. select the crash ID and copy (the center icon)
4. Paste the ID in this bug report.

Comment 5

[Dumitru Erhan]

Well, when I said that it "crashes", I actually meant that it starts using the 
processor at 100%. Windows marks it as "not responding", and when forcefully 
closed (via the task manager or by right-clicking the minimized window in the 
taskbar) it also pops-up a Windows "send a bug report". However, talkback does 
not appear. 

So, I am sorry if this is a stupid question, but how do I make talkback "catch" 
the fact that firefox is using 100% processor time or that it was closed 
forcefully by windows? 

Comment 6

[shadytrees]

It can't, since Talkback is only triggered by crashes, not hangings. Works for
me as well.

Comment 7

[R A Valencourt]

When I log in to Verion internet mail, it tries to execute
https://sso.verizon.net/portal/ProcessLoginServlet.  It displays a blank screen,
with a status at the bottom of done.  If I click on the BACK button, it then
displays http://netservices.verizon.net/portal/site/verizon/, which is what it
should have displayed to begin with.

Comment 8

[R A Valencourt]

Pursuant to my last comment, when attempting to log in to Verizon netmail,
actually my Verizon portal, when it displays the blank screen with
"https://sso.verizon.net/portal/ProcessLoginServlet" at the top, it is not using
any processor resources; it is just sitting there, as it says, in "done" status.

Comment 9

[QuadCEM]

(In reply to comment #0)

Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

That page loaded for me, but I am having a similar problem with a secure page. 
When I start the browser up, then go to
https://secure.globalaircraft.org/gaclang.gacp it crashes before the page loads
sometimes.  This happens often, I'm not sure if it has to do with the fact that
its a secure page or not, but it doesn't happen every time.  Sometimes I can use
the page for a while before the browser crashes randomly, other times I can't
even get to the page the first time before it crashes.  The certificate expired
yesterday but I was having the same problem before the certificate expired, so
that can't be the reason.  I have the same problem on my linux machine running
FF 0.10, but I haven't noticed the problem running the page in Mozilla 1.8 A4 --
it seems to be a problem specific to FF, and not just on Windows.  Any ideas,
it's driving me crazy having to restart the browser everytime I use the page.


> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
MathPlayer 2.0; .NET CLR 1.0.3705)
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7)
Gecko/20040626 Firefox/0.9.1
> 
> When trying to open a link to an https page (not all https pages, just a single 
> instance), the browser crashes. This occurs for 
> http://www.etudes.umontreal.ca/admission/apres_demande.html when 
> clicking "Suivre en ligne" (middle column).
> 
> Reproducible: Always
> Steps to Reproduce:
> 1. Open http://www.etudes.umontreal.ca/admission/apres_demande.html
> 2. Click on "Suivre en ligne l'�volution de sa demande" (middle column, second 
> link)
> 
> Actual Results:  
> Firefox stops responding
> 
> Expected Results:  
> It should have not hanged

(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
MathPlayer 2.0; .NET CLR 1.0.3705)
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7)
Gecko/20040626 Firefox/0.9.1
> 
> When trying to open a link to an https page (not all https pages, just a single 
> instance), the browser crashes. This occurs for 
> http://www.etudes.umontreal.ca/admission/apres_demande.html when 
> clicking "Suivre en ligne" (middle column).
> 
> Reproducible: Always
> Steps to Reproduce:
> 1. Open http://www.etudes.umontreal.ca/admission/apres_demande.html
> 2. Click on "Suivre en ligne l'�volution de sa demande" (middle column, second 
> link)
> 
> Actual Results:  
> Firefox stops responding
> 
> Expected Results:  
> It should have not hanged

Comment 10

[QuadCEM]

Scratch my last post, I can't get it to crash anymore.  I'm not sure what the
problem has been for the past few weeks but it seems to be working now ... or at
least for the moment.  I'm sorry about that.  It wasn't a secure page problem
either, I tried to load the page with http:// and it still crashed then (it
worked fine all the other times I tried http:// up until then).  For some reason
it isn't crashing anymore, no matter how many times I reload the page .. it
usually would've crashed by now.  Sorry again, if I figure it out and it seems
to be a bug I'll submit a new talkback.

(In reply to comment #9)
> (In reply to comment #0)
> 
> Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
> 
> That page loaded for me, but I am having a similar problem with a secure page. 
> When I start the browser up, then go to
> https://secure.globalaircraft.org/gaclang.gacp it crashes before the page loads
> sometimes.  This happens often, I'm not sure if it has to do with the fact that
> its a secure page or not, but it doesn't happen every time.  Sometimes I can use
> the page for a while before the browser crashes randomly, other times I can't
> even get to the page the first time before it crashes.  The certificate expired
> yesterday but I was having the same problem before the certificate expired, so
> that can't be the reason.  I have the same problem on my linux machine running
> FF 0.10, but I haven't noticed the problem running the page in Mozilla 1.8 A4 --
> it seems to be a problem specific to FF, and not just on Windows.  Any ideas,
> it's driving me crazy having to restart the browser everytime I use the page.
> 

Comment 11

[Carsten Book [:Tomcat]]

WFM Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8b2) Gecko/20050409
Mnenhy/0.7.2.0 and Firefox Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US;
rv:1.8b2) Gecko/20050408 Firefox/1.0+

Resolved as WFM (see also comment #10)