Unable to connect to live help



Core Graveyard
Java: Live Connect
14 years ago
7 years ago


(Reporter: Robbie, Unassigned)


Windows 2000

Firefox Tracking Flags

(Not tracked)





14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1

I went to connect to the live help area, when the popup opens trying to connect
I get the following: " You do not have Java enabled on you browser. In order to
synchronize browsers, you need to turn on Java capabilities." I have not changed
any of the defaults for Java and it appears they are all correct.

Reproducible: Always
Steps to Reproduce:
1.Go to the provided URL
2.Click the LinkChat button
3.Popup displays and you receive error

Actual Results:  
No connection to Linkchat

Expected Results:  
Connected to a help agent

Comment 1

14 years ago
I got a forum to fill out.  I filled it out the best I could and it told me it
was connecting me to a representative.  Did you get that far?
BTW To enable java Edit-> Pref. -> Adv. -> Enable Java.  Also you should see a
Java plugin in about:plugins(Help-> About Plugins).  If you don't have Java,
goto http://plugindoc.mozdev.org/windows.html#Java.
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Last Resolved: 12 years ago
Resolution: --- → EXPIRED


7 years ago
Component: Java: Live Connect → Java: Live Connect
Product: Core → Core Graveyard
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