249544 - "wrong smtp-password" if I reply to a mail or click on a mailto-link

Status: RESOLVED EXPIRED

(MailNews Core :: Networking: SMTP, defect)

Description

[Natalie Kather]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; de-AT; rv:1.6) Gecko/20040114
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; de-AT; rv:1.6) Gecko/20040114

I have this problem since I updated from Mozilla 1.4 to 1.6 on SuSE Linux 9.0.

Whenever I want to reply to an eMail or click on a mailto-link on a website, the
message cannot be sent because the password for the smtp-server seems to be
wrong, when I type it in the dialog box. In this case, Mozilla seems to have
forgotten the password although I have saved it with the password manager.

A workaround to this problem:
Compose a new eMail (Ctrl+M) and then copy and paste the addressee, subject and
content of the mails.

Reproducible: Sometimes
Steps to Reproduce:
1. Open an eMail and then hit the "Reply"-button OR type into the address-bar of
the browser "mailto:[e-mail]"
2. Type in any text you wish and hit "Send"

Actual Results:  
Mail Server Password Required

Enter your password for (username) on (smtp-server):

After typing in the correct passwort, the same alert appears and so on.


Expected Results:  
I should send the eMail without asking for the passwort because I have saved it.

Comment 1

[Natalie Kather]

Sorry, when I type in the password and the hit OK, I get the following message:

Send Message Error

Sending of message failed
The message could not be sent because connecting to the SMTP server (server
name) failed. The server may be unavailable or is refusing SMTP connections.
Please verify  that your SMTP server setting is correct and try again, or else
contact your network administrator.

Comment 2

[Frank Wein [:mcsmurf]]

You only have one mail account or multiple accounts?

Comment 3

[Natalie Kather]

I have three accounts.

Comment 4

[Frank Wein [:mcsmurf]]

Maybe when you click a mailto: Link it picks the wrong account. But that
wouldn't explain the error when replying to a mail. Maybe you want to make a
smtp log to see which account it uses for sending
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp and attach
the log here.

Comment 5

[Christian Eyrich]

> Sorry, when I type in the password and the hit OK, I get the following message:

You have to type it in - if it's saved that's wrong anyway.

But Frank is right, though I've no suspicion, a log would be nice.

Comment 6

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 7

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.