250469 - Graphs not appearing on reports.cgi page

Status: RESOLVED WORKSFORME

(Bugzilla :: Reporting/Charting, defect)

Description

[Adam]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: 

I have setup collectstats.pl to run at 12.05am every day, as described in the 
user doc. Have also ensured the appropriate perl modules are installed. But 
there is just no way of producing graphs from the report page on our 
installation. The option just does not appear - I assume there is something 
else I need to do, but can't find it in any of the documentation.

Reproducible: Always
Steps to Reproduce:
1. login
2. Go to the reports.cgi page
3.

Actual Results:  
no option to print graphs

Expected Results:  
showed an option to print graphs

Comment 1

[Dave Miller [:justdave]]

What version of Bugzilla?

Comment 2

[Adam]

updated with version, sorry!

Comment 3

[Gervase Markham [:gerv]]

Adam: please explain exactly what you click to get to reports.cgi, exactly what
you see, and exactly what you expect to see. Thanks :-)

Gerv

Comment 4

[Adam]

To get to reports.cgi:
1. Login
2. Click on Reports link at bottom of page

What I see:
Query Kitchen, which includes options for Product, Output and Switches.

What I expect to see:
The Charting kitchen, much like http://bugzilla.mozilla.org/reports.cgi

Am I missing something really simple? The documentation says I only need to 
run collectstats.pl for a couple of days, and the graphs will just start 
working - I read that in the doco at 
http://www.bugzilla.org/docs/2.16/html/extraconfig.html

Thanks very much for your help.

Comment 5

[Gervase Markham [:gerv]]

> Query Kitchen, which includes options for Product, Output and Switches.

I don't know this screen at all.
Do you mean like http://bugzilla.mozilla.org/query.cgi ?

Gerv

Comment 6

[Gervase Markham [:gerv]]

The two screens are the same screen - it got renamed to Charting Kitchen in the
2.17.x series.

However, reports.cgi still thinks you don't have any data to generate your charts.

Is there a file $BUGZILLA_HOME/data/mining/-All-? Does it have charting data in
it? Is it readable by your webserver user?

Gerv

Comment 7

[Adam]

this is the contents of the file:

# Bugzilla Daily Bug Stats
#
# Do not edit me! This file is generated.
#
# fields: 
DATE|NEW|ASSIGNED|REOPENED|UNCONFIRMED|RESOLVED|VERIFIED|CLOSED|FIXED|INVALID|W
ONTFIX|LATER|REMIND|DUPLICATE|WORKSFORME|MOVED
# Product: -All-
# Created: Wed Jun 23 11:10:12 2004
20040623|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040623|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040623|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040623|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040623|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040624|48|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040625|90|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040626|90|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040627|90|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040628|103|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040629|103|1|0|0|2|0|1|1|0|2|0|0|0|0|0
20040704|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040704|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040707|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040708|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040709|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040710|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040711|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0
20040712|102|3|0|0|3|0|1|1|1|2|0|0|0|0|0

Does this look OK?

It is readable also.

Any ideas? Thanks for your help.

Comment 8

[Gervase Markham [:gerv]]

That looks OK. How are you with Perl? The next step is basically to open up the
reports.cgi file and debug it, working out why it's not offering the charting
option...

Gerv

Comment 9

[Gervase Markham [:gerv]]

Adam: did you manage to resolve this?

Gerv

Comment 10

[Adam]

Hi Gerv,

Unfortunately not. I have moved to a new hosting provider last week, and will 
try again. I'm at a loss with this one.

Thanks,

Adam.

Comment 11

[Gervase Markham [:gerv]]

Adam: ping? Any change?

Gerv

Comment 12

[Adam]

Hi, thanks for checking in - no change. I never was able to get it working. 
However we've moved to a new hosting provider now, so I may be able to get it 
working with them.

Thanks again,

Adam.

Comment 13

[Gervase Markham [:gerv]]

Adam: does this work with your new provider?

Gerv

Comment 14

[Frédéric Buclin]

2.16 is dead, we got no reply in a year and we don't have dupes of this bug. Marking WFM.