Status

()

Firefox
General
--
critical
RESOLVED INVALID
14 years ago
13 years ago

People

(Reporter: David Bissett, Assigned: Blake Ross)

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Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.1) Gecko/20040707
Build Identifier: Firefox versions 0.9.1 and 0.9.2

When using the latest two builds of Firefox the system would spomtaneously
restart.  This usually occurred after being on for some minutes and when
clicking on a link in Firefox.  This did not occur with previous builds and I
have not managed to reproduce this with any other application, including IE and
Mozilla browsers.  It has become such a problem that I uninstalled the app. 
This is a pity as I think it is great.  After the reboot, the only message I get
is that Windows has recovered from a major problem.  I stress that this only
ever occurred when running Firefox and clicking on a link on a web page (any site)

Reproducible: Always
Steps to Reproduce:
1. Launch Firefox
2. Browse for a short while
3. Click on a link

Actual Results:  
Spontaneous reboot

Expected Results:  
Obvious!

Comment 1

14 years ago
First, this bug WFM at
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040811
Firefox/0.9.1+

I'm not sure how much this will help, but this trick could at least give us an
error message to work on. I hope my translation from my localized version of
Windows XP doesn't differ too much from the actual one so you can follow these
steps:

1. Open the Control Panel
2. Open the "System" control panel applet
3. Select the "Advanced" tab
4. At "Startup and Recovery", click "Settings"
5. At "System failure", uncheck "Automatically restart"
6. Attempt to run the current version of Firefox again.

Please disregard this comment if the check box in step 5 was already unchecked.

If the box was checked though, you will hopefully now get a BSOD ("Blue Screen
of Death") when you run Firefox instead of a reboot, with a more or less
explanatory error message and in what file it was caused in. If you get such a
blue screen, look for particularly the technical details, like messages after a
"*** STOP:" messsage of the kind "DRIVER_IRQL_NOT_LESS_OR_EQUAL" and any file
names nearby (error message only an example).

This could be useful both to see the nature of the error and if it's possibly
caused by an external program or service running in the background that conflict
with Firefox, or even a driver issue (among the most common causes for reboots
and BSOD's in Windows XP).
(Reporter)

Comment 2

14 years ago
Have tried 0.9.3 with same result, thougth it took slightly longer than with 
previous builds.  Comments on BSOD:  BAD_POOL_CALLER  Later it said: STOP: 
0x000000C2 (0x00000007, 0x00000CD4, 0x02040001, 0x86104750).  Hope this helps.

Comment 3

14 years ago
OK, I found this information about that specific error:

"A kernel-mode process or driver incorrectly attempted to perform memory
operations. Typically, a faulty driver or buggy software causes this."

This is for example a known problem with ATI Rage Fury MAXX video adapters:
http://support.microsoft.com/?kbid=307151

Have you updated your video adapter drivers to the latest version?

More information about this particular BSOD can be found here:
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_czgw.asp

See the bottom of that page for additional causes and ways to resolve this.

Unfortunately, this error is a bit ambiguous so it would probably require some
hardware troubleshooting before being able to determine if it's actually Firefox
or not that's causing the problem.

Comment 4

13 years ago
I'm adding my post to this bug rather than opening a new bug since this does
sound close to my issue.  I don't know if these two issues are related, though,
so if you'd like me to open a separate bug I will.

My problem is similar, but what is different is that my entire system locks up:
mouse is unresponsive, keyboard is unresponsive, can't Alt-Ctrl-Del, have to
pull the power plug to get out of it.  I assume it is a video card driver issue,
but it only happens with Firefox (starting around version 0.9 and including 1.0)
and never happens with Mozilla (at least up to version 1.6).  It always happens
when I click a link--the moment I click the link, even before I release the
mouse button, boom.  Of course, it doesn't happen with EVERY link; it appears
random.

I don't have an ATI Rage, but I DO have an ATI card.  Unfortunately I have a
laptop, and since in my experience ATI never updates drivers for laptop cards,
upgrading my drivers is completely out of the question.  What I have is what I'm
going to get, sadly.  I figure it's an ATI bug because I've never had an ATI
card that worked completely right.  But something that Firefox is doing is
triggering it.

Here's my video cards specs:

              OS: Windows XP Pro
       Chip Type: Mobility Radeon 9000 AGP
        DAC Type: Internal DAC (350MHz)
     Memory Size: 128 MB
BIOS Information: BG-ATI VER0008.007.006.000
     Driver Date: 5/15/2003
  Driver Version: 6.14.10.6351

I don't know if another running process could be giving Firefox fits. I have
ZoneAlarm and Norton running in the background (Norton is set to scan only on
file create), and I use a Wacom art tablet as my mouse replacement which may or
may not have anything to do with it.  I have not tried extensive testing to see
whether I can get a system lockup if, say, ZoneAlarm isn't running, since, well,
I don't want to leave my system vulnerable that long.  Also, I can't reproduce
this on demand; it doesn't even happen daily, more like once or twice a week
(sometimes even less frequently).

I hope this helps, although I'm sorry I can't reproduce this and make it easier
to track down.

Note: If it's even possible, this may actually be a problem with my network card
rather than my video card. The reason I say this is because Blizzard's Bit
Torrent client locks up my system in the exact same way.  Since the Bit Torrent
client is a simple system window that doesn't use any custom graphics or
DirectDraw, I can't see how it could be a video card problem unless it's some
sort of obscure overwriting of memory.  Still, there you have it.

Comment 5

13 years ago
I don't know if it's the same problem : I've got a BSOD
"DRIVER_IRQL_NOT_LESS_OR_EQUAL" sometimes when I click on "ouvrir dans des
onglets" (open in multi-tabs?) after a few minutes. The differents tabs are
www.hotmail.com, www.caramail.com & www.wanadoo.fr.

Version of firefox : 1.0 & 1.01
OS : Win XP Pro SP2.
With an ATI Radeon 9600 Series AGP / Internal DAC(400MHz) / 256Mb / BIOS Info :
BK-ATIVER008.015.033.000
Some apps running : eMule, NAV2005, Agnitum Outpost, EasyPHP, NetLimiter.

Good luck !
A BSOD(Blue Screen), reset or complete freeze with winNT, Win2k, Win2k3 and
WinXP is ALWAYS the fault of a kernel mode driver or hardware. Firefox is a
userspace application and CAN'T crash the whole system (win9x is different). 
It also doesn't matter if you only get this with Firefox, it's still a driver
bug and Firefox only triggers this bug in your driver.

-> invalid
Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → INVALID
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