User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.1) Gecko/20040707 Build Identifier: Firefox versions 0.9.1 and 0.9.2 When using the latest two builds of Firefox the system would spomtaneously restart. This usually occurred after being on for some minutes and when clicking on a link in Firefox. This did not occur with previous builds and I have not managed to reproduce this with any other application, including IE and Mozilla browsers. It has become such a problem that I uninstalled the app. This is a pity as I think it is great. After the reboot, the only message I get is that Windows has recovered from a major problem. I stress that this only ever occurred when running Firefox and clicking on a link on a web page (any site) Reproducible: Always Steps to Reproduce: 1. Launch Firefox 2. Browse for a short while 3. Click on a link Actual Results: Spontaneous reboot Expected Results: Obvious!
First, this bug WFM at Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040811 Firefox/0.9.1+ I'm not sure how much this will help, but this trick could at least give us an error message to work on. I hope my translation from my localized version of Windows XP doesn't differ too much from the actual one so you can follow these steps: 1. Open the Control Panel 2. Open the "System" control panel applet 3. Select the "Advanced" tab 4. At "Startup and Recovery", click "Settings" 5. At "System failure", uncheck "Automatically restart" 6. Attempt to run the current version of Firefox again. Please disregard this comment if the check box in step 5 was already unchecked. If the box was checked though, you will hopefully now get a BSOD ("Blue Screen of Death") when you run Firefox instead of a reboot, with a more or less explanatory error message and in what file it was caused in. If you get such a blue screen, look for particularly the technical details, like messages after a "*** STOP:" messsage of the kind "DRIVER_IRQL_NOT_LESS_OR_EQUAL" and any file names nearby (error message only an example). This could be useful both to see the nature of the error and if it's possibly caused by an external program or service running in the background that conflict with Firefox, or even a driver issue (among the most common causes for reboots and BSOD's in Windows XP).
Have tried 0.9.3 with same result, thougth it took slightly longer than with previous builds. Comments on BSOD: BAD_POOL_CALLER Later it said: STOP: 0x000000C2 (0x00000007, 0x00000CD4, 0x02040001, 0x86104750). Hope this helps.
OK, I found this information about that specific error: "A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this." This is for example a known problem with ATI Rage Fury MAXX video adapters: http://support.microsoft.com/?kbid=307151 Have you updated your video adapter drivers to the latest version? More information about this particular BSOD can be found here: http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_czgw.asp See the bottom of that page for additional causes and ways to resolve this. Unfortunately, this error is a bit ambiguous so it would probably require some hardware troubleshooting before being able to determine if it's actually Firefox or not that's causing the problem.
I'm adding my post to this bug rather than opening a new bug since this does sound close to my issue. I don't know if these two issues are related, though, so if you'd like me to open a separate bug I will. My problem is similar, but what is different is that my entire system locks up: mouse is unresponsive, keyboard is unresponsive, can't Alt-Ctrl-Del, have to pull the power plug to get out of it. I assume it is a video card driver issue, but it only happens with Firefox (starting around version 0.9 and including 1.0) and never happens with Mozilla (at least up to version 1.6). It always happens when I click a link--the moment I click the link, even before I release the mouse button, boom. Of course, it doesn't happen with EVERY link; it appears random. I don't have an ATI Rage, but I DO have an ATI card. Unfortunately I have a laptop, and since in my experience ATI never updates drivers for laptop cards, upgrading my drivers is completely out of the question. What I have is what I'm going to get, sadly. I figure it's an ATI bug because I've never had an ATI card that worked completely right. But something that Firefox is doing is triggering it. Here's my video cards specs: OS: Windows XP Pro Chip Type: Mobility Radeon 9000 AGP DAC Type: Internal DAC (350MHz) Memory Size: 128 MB BIOS Information: BG-ATI VER0008.007.006.000 Driver Date: 5/15/2003 Driver Version: 126.96.36.19951 I don't know if another running process could be giving Firefox fits. I have ZoneAlarm and Norton running in the background (Norton is set to scan only on file create), and I use a Wacom art tablet as my mouse replacement which may or may not have anything to do with it. I have not tried extensive testing to see whether I can get a system lockup if, say, ZoneAlarm isn't running, since, well, I don't want to leave my system vulnerable that long. Also, I can't reproduce this on demand; it doesn't even happen daily, more like once or twice a week (sometimes even less frequently). I hope this helps, although I'm sorry I can't reproduce this and make it easier to track down. Note: If it's even possible, this may actually be a problem with my network card rather than my video card. The reason I say this is because Blizzard's Bit Torrent client locks up my system in the exact same way. Since the Bit Torrent client is a simple system window that doesn't use any custom graphics or DirectDraw, I can't see how it could be a video card problem unless it's some sort of obscure overwriting of memory. Still, there you have it.
I don't know if it's the same problem : I've got a BSOD "DRIVER_IRQL_NOT_LESS_OR_EQUAL" sometimes when I click on "ouvrir dans des onglets" (open in multi-tabs?) after a few minutes. The differents tabs are www.hotmail.com, www.caramail.com & www.wanadoo.fr. Version of firefox : 1.0 & 1.01 OS : Win XP Pro SP2. With an ATI Radeon 9600 Series AGP / Internal DAC(400MHz) / 256Mb / BIOS Info : BK-ATIVER008.015.033.000 Some apps running : eMule, NAV2005, Agnitum Outpost, EasyPHP, NetLimiter. Good luck !
A BSOD(Blue Screen), reset or complete freeze with winNT, Win2k, Win2k3 and WinXP is ALWAYS the fault of a kernel mode driver or hardware. Firefox is a userspace application and CAN'T crash the whole system (win9x is different). It also doesn't matter if you only get this with Firefox, it's still a driver bug and Firefox only triggers this bug in your driver. -> invalid
Status: UNCONFIRMED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → INVALID
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