251631 - moneycentral.msn.com - Portfolio Manager errors out

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[WAArnold]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Firefox 0.,9.2

When accessing the above site the following is what I get.  With Internet
explorer I get my site information and charts for data that is stored there.

Reproducible: Always
Steps to Reproduce:
1.Go to msn.com
2.select the stock inquiry option.
3.When your query is displayed you can select Portfolio

Actual Results:  
MSN Money was not able to detect which browser you are using, but it looks like
you do have the current Portfolio Manager software installed. This usually
happens when your browser session has been corrupted somehow.

Some possible solutions for this problem are listed below. If you try these
fixes and still get this error message, contact MSN Money Technical Support.

    * Re-boot your computer.
    * If you are connecting to the Internet through a proxy server (or
firewall), reconnect again and/or try an alternative proxy (if available). See
if other computers using the same proxy server also have the same problem.


Expected Results:  
Display of stored data at the above site.

With all the summary, details,steps to produce, actual results, expected
results, and now additional info, I'm not sure I'm even in the right place.  I
have only been using Firefox for a couple days now.  It seems to work ok but
does not display all sites, expeciall those that I need, example:  MSN Money and
the portfolio.  If I have to keep going back to Internet Explorer, I'll just
continue useing Explorer.  Is there a fix or a newer version that takes care of
the problem?  Or an extension I think I remember seeing?  Help before I dump this.

Tnk

Comment 1

[Felix Miata]

Conforming summary to TFM item 10 at 
http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#file-new

Comment 2

[Ryan Davidson]

I am also able to reproduce this bug (always), just by visiting the www.msn.com website.

When I visit the site, all instances of firefox will close.

I am currently running v3 beta 9.

Comment 3

[Bob Clary [:bc] (inactive)]

Ryan, having your browser close like that is not a tech evangelism issue but is a case where the browser is crashing. It is difficult to understand the circumstances where your problem might occur. You didn't tell us what operating system you are on: I assume windows, but Windows XP, Windows Vista, ... ? There is no Firefox beta 9. The most recently released is beta 4. If you could get the full user agent that would be good. Are you seeing the Crash Reporter? Can you give us the crash ids?

You might find <https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html> helpful in writing a good bug that can help us figure out what is going on.

Comment 4

[Ryan Davidson]

Hi Bob

For clarification, here is the info from the about menu: (I have no idea why I said beta 9, when this is the alpha 8 version. )

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a8) Gecko/2007091216 GranParadiso/3.0a8

After visiting the site, it tries to load for about a second, then all browsers will close with no warning or crash reporter.  I have also browsed through the windows event manager, and no new entries have been created either.

I have also tried running in "safe mode" as well to the same result.

As for plugins, I have Ad-block (v0.7.5.3), no-script (v1.5.2), and web developer (v1.1.5) installed.  There are other extensions installed as well, but currently disabled.

Anything you need?

Thanks for the response,
Ryan

Comment 5

[Ryan Davidson]

Hi again

I looked in the firefox directory, and got this from the crashreporter.ini

[Strings]
CrashReporterTitle=Crash Reporter
CrashReporterVendorTitle=%s Crash Reporter
CrashReporterError=We're sorry, but the application hit an unexpected problem and crashed.\n\nUnfortunately the crash reporter is unable to submit a report for this crash.\n\nDetails: %s
CrashReporterProductError=We're sorry, but %s hit an unexpected problem and crashed.  We'll try to restore your tabs and windows when it restarts.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s
CrashReporterHeader=Crash! Bang! Boom!
CrashReporterDescription=We're sorry, but %s hit an unexpected problem and crashed.  We'll try to restore your tabs and windows when it restarts.\n\nTo help us diagnose and repair this problem, you can send us a crash report.
CrashReporterDefault=This application is run after a crash to report the problem to the application vendor.  It should not be run directly.
ViewReport=View Report
ExtraReportInfo=This report also contains information about the state of the application when it crashed.
CheckSubmit=Submit crash report to %s
CheckEmail=Email me when the problem is fixed
Close=Close
Restart=Restart %s
SubmitFailed=Failed to submit crash report
CrashID=Crash ID: %s
CrashDetailsURL=You can view details of this crash at %s

ErrorBadArguments=The application passed an invalid argument.
ErrorExtraFileExists=The application didn't leave an application data file.
ErrorExtraFileRead=Couldn't read the application data file.
ErrorExtraFileMove=Couldn't move application data file.
ErrorDumpFileExists=The application did not leave a crash dump file.
ErrorDumpFileMove=Couldn't move crash dump.
ErrorNoProductName=The application did not identify itself.
ErrorNoServerURL=The application did not specify a crash reporting server.
ErrorNoSettingsPath=Couldn't find the crash reporter's settings.
ErrorCreateDumpDir=Couldn't create pending dump directory.

Problem is, that this is from yesterday.  Nothing from today.

Comment 6

[Ryan Davidson]

Sorry, I am retarded today.  That file was dated '9/12/2007' not yesterday.

Comment 7

[Bob Clary [:bc] (inactive)]

(In reply to comment #4)

> 
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a8) Gecko/2007091216
> GranParadiso/3.0a8

That is a very very very old build and probably thousands of bugs have been fixed since then. You should try either beta 4 <http://blog.mozilla.com/blog/2008/03/10/firefox-3-beta-4-out/> or a recent nightly <http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/>.

Comment 8

[Ryan Davidson]

Hi Bob

I have installed the beta 4, and I am able to load the msn.com website without issue.

Thanks,
Ryan

Comment 9

[Chris Lawson (gone)]

William, do you still have this problem with the MSN Portfolio Manager?

Comment 10

[Chris Lawson (gone)]

INCOMPLETE due to lack of response.