251682 - Mozilla 1.7.1 uninstall also uninstalls other programs

Status: RESOLVED INVALID

(SeaMonkey :: Installer, defect)

Description

[Bjørn S Tennøe]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Mozilla 1.7.1

A colleague installed and later uninstalled Mozilla 1.7.1. This corrupted a lot
of other installed programs, including MS Office and Photoshop. A Windows OS
system rollback fixed the problem, but anyway, of course this was a severe
occurence that made my colleague very sceptical of Mozilla. Also, the rollback
supposedly shows great strength in the MS product.

I understand that this might be too little info to identify a possible bug.
Sorry, but it's all I got, folks. :-)

Reproducible: Didn't try
Steps to Reproduce:
1. Uninstall Mosilla 1.7.1 on Win XP

Actual Results:  
Other programs, like MS Office and Photoshop, would not start

Expected Results:  
Other programs should not be affected.

Comment 1

[OstGote!]

(In reply to comment #0)
> Other programs, like MS Office and Photoshop, would not start

What do you mean with start? Try to open MS Office directly (via start menue or
.exe) or double click on a associated file like .doc?

Similiar to Bug 249056, I guess.

Comment 2

[Bjørn S Tennøe]

(In reply to comment #1)

> What do you mean with start? Try to open MS Office directly 
> (via start menue or .exe) 
> or double click on a associated file like .doc?

Opening programs directly stopped working. Outlook started with an
"installing..." dialog, maybe suggesting that something was missing, then
crashed. Sorry I can't be more specific, my colleague just went on a 3 week holiday.

> Similiar to Bug 249056, I guess.

Yes, its similar, except this happened on uninstall, not on install. And it was
Mozilla 1.7.1, not FireFox

Comment 3

[OstGote!]

Perhaps Mozilla was installed in C:\Program Files directly, not in a subfolder.
So Office and Co. were deleted as the user decided to clean the install dir on
uninstall. There were such bugs around.

Comment 4

[Daniel Veditz [:dveditz]]

Probably a dupe of bug 233625, but since the installer has forked we might as
well keep this one for the suite.

Except bug 234741 should have prevented that situation in the first place for
1.7.1.  Do you know the nature of the "corruption"? What directory was Mozilla
installed to--especially relative to the other programs--and what exactly was
wrong with the other files?

Comment 5

[Bjørn S Tennøe]

> what exactly was wrong with the other files?

I am sorry - my colleague performed the OS rollback before we did any further tests. So I do not have 
any more details. (He switched to Firefox anyway so no users lost :-)

Comment 6

[OstGote!]

(In reply to comment #5)
> I am sorry - my colleague performed the OS rollback before we did any further
tests. So I do not have 
> any more details. (He switched to Firefox anyway so no users lost :-)

So we can not reproduce the problem. I would suggest to resolve this bug as
INVALID because we don't have enough information.

Comment 7

[Bjørn S Tennøe]

(In reply to comment #6)
> So we can not reproduce the problem. I would suggest to resolve this bug as
> INVALID because we don't have enough information.

I guess the bug is still searchable after it is tagged INVALID, so this is an OK
solution for me.

Comment 8

[OstGote!]

(In reply to comment #7)
> I guess the bug is still searchable after it is tagged INVALID, so this is an OK
> solution for me.

Yes and you (or others with permission) can reopen the bug if necessary.