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User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040616 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040616 Trying to send a small 2 or 3 line plain text email using my correct and working mail server settings (both POP and SMTP), I was returned an error dialog from Thunderbird with the following message; "The size of the message you are trying to send exceeds the global size limit of the server. The message was not send, try to reduce the message size and try again. The server responded: Message size exceeds fixed maximum message size." This occurs while sending using a MailEnable mail server. By default the global size limit on the SMTP agent in MailEnable is set to 0 (zero) which is the setting required for unlimited size messages to be sent. Fortunately, I had control of this server and added a large size limit to the MailEnable mail server (replacing the default 0 (zero) which should be unlimited) and Thunderbird then sent the message ok. Reproducible: Always Steps to Reproduce: 1. Must be sending via a MailEnable mail server (only tested with Standard Edition) - with the SMTP agent outgoing message size set to "default" size of 0 (zero) - which indicates it should allow unlimited size messages to be sent through it. 2. Compose new message in Thunderbird of minimal size - I guess any size will do. 3. Attempt to send the message. Actual Results: An error dialog was displayed to me - a well handled error - and I was unable to send the message. This error is not returned using either Outlook 2003 or Outlook Express 6.xxx. I guess Thunderbird is returned the 0 (zero) from the mail server (it's default mail sending size setting - which indicates unlimited size in MailEnable mail server) and then sees that the message size is greater than zero and handles the error. Expected Results: Should have allowed me to send the message knowing that zero is indicative of unlimited SMTP message size allowed to be sent via MailEnable. If this had been a mail server I didn't control - which is a majority of cases it would be - then there is no simple work-around unless you are good friends with the SysAdmin at the ISP or similar. Because I wanted to see if anything was wrong a my end (ie; mail server) I remoted into the server and checked a few things. Most people won't have that ability.
Shane, I'm the person who implemented the SIZE feature. And I took care for the case where the parameter for SIZE in EHLO response is 0, in this case the "limit" is ignored. The alert you see is thrown if the server sends code 552 in response to MAIL FROM or RCPT TO command. And I can't see why this is our problem. Unfortunately I only have Win98 available and can't test MailEnable. So it would be nice if you could attach a communications log here (please use the create attachment function above). See http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#smtp how to create one.
It happens with zip files but even larger tif files are sent without problem. Obviously a bug.
(In reply to comment #3) > It happens with zip files but even larger tif files are sent without problem. > Obviously a bug. Maybe, but where - Server or client? If you again get that message (unnecessarily in your opinion), please set up the system to create a log as mentioned in comment #2 and try it again.
*** Bug 308325 has been marked as a duplicate of this bug. ***
I guess this is a core bug - I will reassign.
Component: General → MailNews: Networking
Product: Thunderbird → Core
Summary: error - message exceeds global size limit of server → "Message exceeds global size limit of server" when sending - MailEnable server
Version: unspecified → Trunk
Does anyone have access to a MailEnable server to test this and get some logs?
Ok, after all the requests and being able to since I now run W2K, I installed MailEnable and tried to send a big mail. With standard values TB failed and threw "The size of the message you are trying to send exceeds the global size limit (5120000 bytes) of the server." which is right since that's the standard limit advertised in the EHLO header by 250-SIZE 5120000 After setting the "Advertised Maximum Message Size" in the SMTP options to 0 it advertises 250-SIZE 0 and TB has no problem sendig a mail with over 6 megabytes in size. So I'm sorry that I can't find anything other than what I expected and how it should be. I can't do anything else that again ask for a TB-log from those users having problems. It's simple to create, a batch file containing set NSPR_LOG_MODULES=SMTP:5 set NSPR_LOG_FILE=D:\bug251686.log start E:\thunderbird\thunderbird.exe did it for me (you should adjust your pathes).
(In reply to comment #8) > > So I'm sorry that I can't find anything other than what I expected and how it > should be. I can't do anything else that again ask for a TB-log from those users > having problems. It's simple to create, a batch file containing So invalid?
WFM per comment 8.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → WORKSFORME
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