252233 - Browser crashes upon trying to login to citibank online/alerting service

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Timofey Vorobyov]

User-Agent:       Mozilla/5.0 (OS/2; U; Warp 4.5; en-US; rv:1.8a1) Gecko/20040521 via Smart Cache 0.65
Build Identifier: Mozilla/5.0 (OS/2; U; Warp 4.5; en-US; rv:1.8a1) Gecko/20040521 via Smart Cache 0.65

The browser crashes when I try to open Citibank Online or Alerting service windows

Reproducible: Always
Steps to Reproduce:
1.Go to the url specified above
2.click English (the site is in Russian, russian version crashes as well)
3.Click "Citibank Online" or "Alerting Service" links

Actual Results:  
A new browser window appears, then in a few seconds the browser crashes

Expected Results:  
Normal operation with the online service

(no sub-component identified)

07-20-2004  11:30:21  SYS3175  PID 2f74  TID 0002  Slot 00ca
G:\TCPIP\MOZ18\MOZILLA.EXE
c0000005
00000000
P1=00000001  P2=00000000  P3=XXXXXXXX  P4=XXXXXXXX  
EAX=0159f020  EBX=00000000  ECX=00000002  EDX=00680144
ESI=00000000  EDI=00000000  
DS=0053  DSACC=d0f3  DSLIM=3fffffff  
ES=0053  ESACC=d0f3  ESLIM=3fffffff  
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:00000000  CSACC=d0df  CSLIM=3fffffff
SS:ESP=0053:04abf84c  SSACC=d0f3  SSLIM=3fffffff
EBP=00000000  FLG=00012202

Comment 1

[Timofey Vorobyov]

Works fine in 1.4

Comment 2

[Boris Zbarsky [:bzbarsky]]

Worksforme with a current Linux trunk build....

Comment 3

[Mike Kaply [:mkaply]]

This doesn't happen with 1.8a2 which I just uploaded.

Comment 4

[Rinaldi J. Montessi]

Works for me.  Linux 1.8a3 (CVS)

Comment 5

[Timofey Vorobyov]

(In reply to comment #3)
> This doesn't happen with 1.8a2 which I just uploaded.

Works for me with 1.7 (latest stable version I have). Will try 1.8a2 tomorrow

Comment 6

[Timofey Vorobyov]

Still does not work with 1.8a2
==============================

07-21-2004  15:03:53  SYS3175  PID 4512  TID 0002  Slot 0089
G:\TCPIP\MOZ18A2\MOZILLA.EXE
c0000005
00000000
P1=00000001  P2=00000000  P3=XXXXXXXX  P4=XXXXXXXX  
EAX=00b98e40  EBX=00000000  ECX=00000002  EDX=00680144
ESI=00000000  EDI=00000000  
DS=0053  DSACC=d0f3  DSLIM=3fffffff  
ES=0053  ESACC=d0f3  ESLIM=3fffffff  
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:00000000  CSACC=d0df  CSLIM=3fffffff
SS:ESP=0053:04abf84c  SSACC=d0f3  SSLIM=3fffffff
EBP=00000000  FLG=00012202

Comment 7

[Mike Kaply [:mkaply]]

that crash looks like a wrong level of security is being loaded since there is a
null CS:EIP.

Can you create a new profile for testing purposes and try it?

Comment 8

[Timofey Vorobyov]

(In reply to comment #7)
> that crash looks like a wrong level of security is being loaded since there is a
> null CS:EIP.
> 
> Can you create a new profile for testing purposes and try it?


Works with a blank profile (shows login screen).

Comment 9

[Mike Kaply [:mkaply]]

So it would appear that there is a problem loading the security databases.

Can you try renaming cert.db to cert.bak in the failing profile and see if that
fixes it?

Comment 10

[Timofey Vorobyov]

(In reply to comment #9)
> So it would appear that there is a problem loading the security databases.
> 
> Can you try renaming cert.db to cert.bak in the failing profile and see if that
> fixes it?

Renamed cert8.db to cert8.bak. Browser still crashes with the following details:

07-22-2004  16:35:04  SYS3175  PID 5475  TID 0002  Slot 00d5
G:\TCPIP\MOZ18A2\MOZILLA.EXE
c0000005
00000000
P1=00000001  P2=00000000  P3=XXXXXXXX  P4=XXXXXXXX  
EAX=00c29700  EBX=00000000  ECX=00000002  EDX=00680144
ESI=00000000  EDI=00000000  
DS=0053  DSACC=d0f3  DSLIM=3fffffff  
ES=0053  ESACC=d0f3  ESLIM=3fffffff  
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:00000000  CSACC=d0df  CSLIM=3fffffff
SS:ESP=0053:04abf84c  SSACC=d0f3  SSLIM=3fffffff
EBP=00000000  FLG=00012202

Comment 11

[Mike Kaply [:mkaply]]

You should try renaming files one  at a time in the profile to see if you can
find the one that is causing the problem.

Comment 12

[Mike Kaply [:mkaply]]

have you been able to try this?

Comment 13

[Mike Kaply [:mkaply]]

This is WFM. Sorry. There was a conflict between two security levels.

I got the name of the file to rename wrong - secmod.db.

This should fix the problem.