252781 - Print preview fails non-persistently when Print Spooler is stopped

Status: RESOLVED EXPIRED

(Firefox :: Shell Integration, defect)

Description

[Kyle Hamilton]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2

a. When you attempt to Print Preview with the Print Spooler service stopped,
Mozilla fails to render the preview.  (This is expected behavior.)
b. However, if you start the Print Spooler service and then attempt to Print
Preview, Mozilla will continue to fail to render the preview or print.
c. If you exit and restart Mozilla, Print Preview functionality will be restored.

Reproducible: Always
Steps to Reproduce:
1. Stop Print Spooler service
2. Go to website (any website will do)
3. File | Print Preview (will cause "unknown error")
4. Start Print Spooler service
5. File | Print Preview (will cause "unknown error")
6. Exit FireFox, restart
7. File | Print Preview (will succeed)

Actual Results:  
post-Step 3: "An unknown error has occurred while printing."
post-Step 5: "An unknown error has occurred while printing."
post-Step 7: Succeeded.

Expected Results:  
At step 5, FireFox should have succeeded the Print Preview.

Windows 2000 Server (domain member server on Active Directory domain), service
pack 4.  Print Spooler service set "Manual", not "Automatic".

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.