253196 - usaa.com thinks that I don't have JavaScript enabled, but I do.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Doug Klein]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040626 Firefox/0.9.1

Go to http://www.usaa.com.  You're diverted to something longer
(https://www.gc.usaa.com/inet/ent_logon/Logon).  That page indicates that
JavaScript is not enabled.  If you go to the "check browser" page
(https://www.gc.usaa.com/inet/gas_corp/CpStaticPages?PAGEID=cp_checkbrowser), it
says that JavaScript is NOT enabled.  It also, by the way, says that SSL is
"Running correctly with -1 bit encryption."

Reproducible: Always
Steps to Reproduce:
1. Go to http://www.usaa.com.  You're diverted to something longer
(https://www.gc.usaa.com/inet/ent_logon/Logon).  That page indicates that
JavaScript is not enabled.
2. Go to the "check browser" page
(https://www.gc.usaa.com/inet/gas_corp/CpStaticPages?PAGEID=cp_checkbrowser). 
It says that JavaScript is not enabled, even though it is.  (In Firefox, Tools /
Options / Web Features shows that JavaScript is enabled.)
3.

Actual Results:  
USAA.com says that JavaScript is not enabled and does not permit certain
functions on its Web site.  Those functions work in IE.

Expected Results:  
It should have indicated to USAA.com that JavaScript was enabled.

Comment 1

[Nickolay_Ponomarev]

related: bug 243148 and bug 254166.

Comment 2

[Darton Williams]

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5)
Gecko/20041107 Firefox/1.0

Confirmed this on Firefox 1.0, WinXP. 

Seems to be a case of improper browser capability detection, though. If I change
Firefox's ID string to that of IE6, the "Check Browser" page shows a message of
"JavaScript appears to be working OK". In the site's Javascript file cp_std.js,
browser detection is done primarily by user-agent string parsing rather than
testing of functionality (i.e. try/catch on ECMAScript DOM standards). 

It appears that the site mistakes Firefox for earlier Netscape browsers and
fails on proprietary Netscape Javascript methods/objects. Looks like not a bug.

Comment 3

[Bill]

This also happens with Firefox 1.0.2 on MacOS X with the following URL:
http://198.187.128.12/colorado/lpext.dll?f=templates&fn=fs-main.htm&2.0
(which is reached from http://www.law.cornell.edu/uniform/vol9.html#child
by clicking on the "Colorado" link in the section 
Uniform Child Custody Jurisdiction and Enforcement Act (1997) ).
The link works on OS X with Safari.  Firefox's preferences show Java enabled.

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Rachel]

Don't click on the http://198.187.128... link - it makes Firefox crash!  Perhaps
due to the Java on the page.

(In reply to comment #3)
> This also happens with Firefox 1.0.2 on MacOS X with the following URL:
> http://198.187.128.12/colorado/lpext.dll?f=templates&fn=fs-main.htm&2.0
> (which is reached from http://www.law.cornell.edu/uniform/vol9.html#child
> by clicking on the "Colorado" link in the section 
> Uniform Child Custody Jurisdiction and Enforcement Act (1997) ).
> The link works on OS X with Safari.  Firefox's preferences show Java enabled.

Comment 6

[u63580]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051015
Firefox/1.4.1

WFM