Cannot print labels/use "Click & Ship" on USPS site

RESOLVED EXPIRED

Status

SeaMonkey
General
RESOLVED EXPIRED
14 years ago
13 years ago

People

(Reporter: Sam Crawford, Unassigned)

Tracking

Trunk
Other
Linux

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040216 Debian/1.6.x.1-10
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.6) Gecko/20040216 Debian/1.6.x.1-10

Unable to print shipping labels, have USPS charge credit card for "Click & Ship"
services.

Reproducible: Always
Steps to Reproduce:
1.Start at https://ecap21.usps.com/cgi-bin/ecapbv/scripts/login.jsp
2.(May have to create an account to log-in).  Then click on "Sign In".  It
should take you to https://sss-web.usps.com/ds/jsps/ds_landing.jsp
3.Try to print sample lable.  Should take you to
https://sss-web.usps.com/ds/jsps/pl_dummy.jsp

Actual Results:  
Get message "Sorry, we are unable to process your request due to a temporary
communication failure.  Please try again later."  This only happens using
Mozilla in linux.  I've tried this using both SuSE 9.1 and Xandros 2.0, both
using Mozilla 1.6.  It works fine using Mozilla under Windows XP.

Expected Results:  
It should have printed sample label and/or, if I was trying to print actual
label, charged my credit card and printed label.

Here is a copy of email to tech support at USPS.

Dear Sam,

Its a compatibility issue between your Linux OS and our system, even though
Mozilla does work.

Thank you.

USPS Internet Customer Care Center
icustomercare@usps.com
-------------------------------------------------------
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material.  Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited.  If you received
this in error, please contact the sender and delete the material from any
computer.
-------------------------------------------------------
(0058)

TRACKING NUMBER: A00001092872-00003845379

     -----Original Message-----


     From: scxxxxxxxxxxxxx
     Sent: Thursday, Jul 29 2004 10:28 PM
     To: icustomercare@usps.com
     Subject: RE: RE: Click-N-Ship-Printing / Technical Issues-Technical
Inquiry

     Dear James,

Thanks for the reply.  I can use the same computer, using Windows XP and
Mozilla, and have no problems.  It is only when I boot into linux, again
using Mozilla (with Java installed) that the problems arise.  It is behind
the same firewall and nothing else changes except the operating system.

-----Original Message-----
From: icustomercare@usps.com [mailto:icustomercare@usps.com] 
Sent: Thursday, July 29, 2004 5:30 PM
To: 'scxxxxxxxxxxxxx'
Subject: RE: RE: Click-N-Ship-Printing / Technical Issues-Technical Inquiry


Dear Mr. Crawford,

Thank you for contacting us. Currently the list below contains all of the
known causes of the communication failure message:

1) Your system is behind a firewall, router or switch.

2) The use of special characters (&,$,%,@,#, commas, periods dashes etc)  in
your address fields.

3) The server at the credit card company to verify payment information is
temporarily offline.

4) Use of special characters in your profile name, company name or address.

5) Use of a state that is not listed in the drop down box.  Please note that
not all state/territories except Confirmation Services which will limit
their availability to be used with Click-N-Ship.

If any of these apply to your attempts than you will receive that message. 

Thank you,

James
USPS Internet Customer Care Center
icustomercare@usps.com
-------------------------------------------------------
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material.  Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited.  If you received
this in error, please contact the sender and delete the material from any
computer.
-------------------------------------------------------
(0054)

TRACKING NUMBER: A00001092633-00003844193

     -----Original Message-----


     From: scxxxxxxxxxxxxx
     Sent: Thursday, Jul 29 2004 03:37 PM
     To: icustomercare@usps.com
     Subject: RE: Click-N-Ship-Printing / Technical Issues-Technical Inquiry

     Thanks for your response.  I get this error when I try print a sample
label, as well as when I try to actually print a real one.

-----Original Message-----
From: icustomercare@usps.com [mailto:icustomercare@usps.com] 
Sent: Thursday, July 29, 2004 12:08 PM
To: 'scxxxxxxxxxxxxx'
Subject: RE: Click-N-Ship-Printing / Technical Issues-Technical Inquiry


Dear Customer,

Communication failures are caused by one of the following

1) Your system is behind a firewall, router or switch

2) The use of special characters (&,$,%,@,#, commas, periods dashes etc)  in
your address fields

3) The server at the credit card company to verify payment information is
temporarily offline.

4) Use of special characters in your profile name, company name or address.

5) Use of a state that is not listed in the drop down box.  Please note that
not all state/territories except Confirmation Services which will limit
their availability to be used with Click-N-Ship



USPS Internet Customer Care Center
icustomercare@usps.com
-------------------------------------------------------
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material.  Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited.  If you received
this in error, please contact the sender and delete the material from any
computer.
-------------------------------------------------------
(0057)

TRACKING NUMBER: A00001092633-00003843220

     -----Original Message-----


     From: scxxxxxxxxxxxxx
     Sent: Thursday, Jul 29 2004 12:09 PM
     To: icustomercare@usps.com
     Subject: Click-N-Ship-Printing / Technical Issues-Technical Inquiry

     CUSTOMER INFORMATION
--------------------


CUSTOMER COMMENT
----------------
Comment Type: Technical Inquiry
Comment: I am unable to print labels when I use Mozilla on a linux system. I
get the following error message:  "Error displaying label.  Sorry, we were
unable to process your request due to a temporary communication failure.
Please try again later."  This happens on more than one version of linux.
Any ideas?  I have java installed on the system.
(Reporter)

Comment 1

14 years ago
Just a follow up.  I installed Firefox on my Xandros system, copied over the
java plugins, and can use it to access this site just fine.

Comment 2

14 years ago
So is this now working for you?  
If not try a new version of moz or FF from mozilla.org.  Does Java work on other
sites?
Product: Browser → Seamonkey

Comment 3

14 years ago
I think it's a Java integration issue.
Mozilla, FireFox, and Internet Explorer cannot print labels from USPS.
The only browser that worked was Safari.
does it work on mac with the osx java plugin from sourceforge?

Comment 5

13 years ago
Workaround: uninstall Java VM 1.5, now known as 5.0.  Then install 1.4.2 from
http://java.sun.com/j2se/1.4.2/download.html

We had this problem in Win98, IE and Firefox.

Googling on "usps java crash" the first results shows this is a "Topcrasher."
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/
This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → EXPIRED
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