254157 - Mozilla crashes on first attempt to Compose in Mail after installation of MSXML patch

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Andrew Brady]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7) Gecko/20040616
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8a2) Gecko/20040714

Mozilla 1.7.1 and 1.8a3 were working ok. I had to install an MS patch (MSXML)
to get an Excel file to work ok (IBM xSeries configurator). Now both versions of
Mozilla crash as soon as I hit the Compose button. Apart from this they work ok.
Dr Watson shows in it's log that the problem is:

Application exception occurred:
        App: mozilla.exe (pid=808)
        When: 8/3/2004 @ 16:27:41.169
        Exception number: c0000005 (access violation)


Reproducible: Always
Steps to Reproduce:
1. Reboot windows
2. Start Mozilla as a non priv user
3. Open the Mail window
4. Click Compose


Actual Results:  
CRASH.
The Moz feedback agent triggered. I filed a report.

Comment 1

[Adam Hauner]

Andrew: Could you provide TalkBack incident ID?

Comment 2

[Andrew Brady]

Sorry. I have no idea how to find out the Talkback id after it has already been
sent. 

Don't know if this helps, but I played around with the debug options in 1.8a3
and found that (under pref menu Debug->Networking) disabling the XUL cache
allows the compose window to be drawn, but that the menus of the resulting
window are missing. See attachment.

Give me an idea how to be able to view the feedback agent in the occurance of a
crash and I will get the resulting id number.

Comment 3

[Andrew Brady]

Attachment: Compose window that results when XUL cache is disabled in Network debug prefs

Comment 4

[Adam Hauner]

Andrew: To get the Talkback ID's go to your Mozilla directory and go to
components/, there start talkback.exe, it'll give you a list with the IDs.
Thank's a lot.

Comment 5

[Andrew Brady]

TB472990G is the only one there dated 03/08/04 with the comment "Click on
Compose for the first time in Mail...".

Comment 6

[Adam Hauner]

TB472990G is blank =(

Comment 7

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
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you still believe we should implement it, please visit the URL of this bug
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If it is not a problem any longer, you need take no action. If this bug is not
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Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Comment 8

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.