254516 - Email account does not appear in the list because it was first entered with the same user name as another account

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Account Configuration, defect)

Description

[Darryl Long]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.1) Gecko/20040707
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.1) Gecko/20040707

I needed to create two email accounts but accidentally entered the same user
user  name for both.  After fixing the user name conflict, the second account
does not show up anywhere in the Mail program even after restarting Mozilla.  If
I try to create another account with the same, Mozilla says it is already in use.

Reproducible: Always
Steps to Reproduce:
1. Create a first email account and use the user name "bob".  Finish the new
account wizard.
2. Create a second account, using the user name "bob".  You will get an error
and be told to click Cancel.  Do so.
3. Change the user name of the first account to "fred".
4. Create a new account using the user name "bob".  Finish the new account wizard.

The first time I tried this I was able to finish the wizard but then I couldn't
find the account anywhere in Mozilla. The second time I tried it, the wizard
told me "bob" was still in use.


Actual Results:  
My second account doesn't show up anywhere in Mozilla and I can't get mail for
that email acount.

Expected Results:  
Shown me my mail account :P

Comment 1

[Christian Eyrich]

Workaround should be to copy the servers realuserName to the userName (and
delete the realuserName entry), same with realhostname if it applies and also
directory/directory-rel.
Or delete the whole account + server entries manually and recreate it correctly.
Shutdown Mozilla and edit the prefs.js.

That's since the path used on disk always consists of the first name given. Else
it would have to be renamed if the name changes. Also the filter rules in the
msgFilterRules.dat and the saved passwords consist of username@servername. So I
this the current behaviour is understandable.

Of course that's no reason to leave the user alone in such a situation.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
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Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.