254878 - button push on page results in timeout error from site - no other action

Status: RESOLVED EXPIRED

(SeaMonkey :: General, defect)

Description

[Henry Lucas]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) Opera 7.23  [en]
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040803

when attempting to place order at digikey or harborfreight - order entry goes 
flawlessly.  When you reach the 'checkout' step, you cannot leave the order page 
to go to payment page on digikey or harbor freight.. after wait u get a 
'timeout' error.  On Hotmail site you can enter user name and (correct) password 
- but pushing the login button produces the same result..timeout error.  With 
Opera or Explorer, all sites operate perfectly.  I re-entered digikey site using 
digikey's option of using 'webid' and 'accessid' to recover an uncompleted order 
and completed the checkout/payment procedure with Opera without problem.  O/S is 
Win XP Pro, Ver 5.1, Build 2600 xpsp2.030422-1633 SP1.  Mozilla 1.7.2 Gecko 
/20040803.  Opera version 7.23, Build 3227, Platform Win 32, Sys Win XP, Java 
runtime v1.4.  Questions?:  [e-mail]

Reproducible: Always
Steps to Reproduce:
1.start moz 1.7.2 under specified O/S, log into digikey or harborfreight, copose 
order
2.attempt to checkout and pay
3.BANG you're frozen in place..you can alter order but cannot go further
with hotmail you simply cannot log on

Actual Results:  
cannot progress further..can abandon orders or attempted login to hotmail and go 
to another site, but cannot pay or get into hotmail

Expected Results:  
progressed to payment/checkout page or allowed access to main hotmail page, as 
appropriate

This just started recently.. I've ordered from harbor freight a couple of months 
ago, and believe i used mozilla, had no problems.  I'm not POSITIVE that it was 
the 1.7.2 build tho..

Comment 1

[Gérard Talbot]

Timeout error could indicate a genuine error of traffic, busy server; that happens.
Can you try again and report back if there are any javascript error reported in
the console? Clear the javascript console first when you reach the checkout page
so that you isolate the js error report.
Do you allow cookies for these sites?

Is this bugfile about 2, 3 different pages? In what way are these 2-3 pages
related in this bug? Can you limit, circumvene steps to reproduce,
actual/expected results to one single webpage? Can you give steps to reproduce
by which no one would have to actually buy and pay an item?

Comment 2

[Gérard Talbot]

Henry,
As edited and with the info, details, specifics you provided, it is not possible
to reproduce the problem you see. I got no reply from you wrt questions for over
2 months. So, I'll assume the problem has been solved for you. Please reopen
with more details, specifics if the problem reappears again.
http://www.mozilla.org/quality/bug-writing-guidelines.html

Resolving as WORKSFORME

Comment 3

[Dave Miller [:justdave]]

Rescued from the mailbox that catches our bounces:
(for future reference, you need to click the link at the top of the email and
add the comment using the form on the web page)

Date: Tue, 26 Oct 2004 17:28:46 +0000
From: henry laguillon <[e-mail]>
To: [e-mail]
Subject: RE: [Bug 254878] button push on page results in timeout error from site
- no oth

Hi:
I recently updated my Mozilla version to:

about:buildconfig

Build platform
target
i586-pc-msvc

Build tools
Compiler        Version         Compiler flags
$(CYGWIN_WRAPPER) cl    12.00.8804      -TC -nologo -W3 -Gy -Fd$(PDBFILE)
$(CYGWIN_WRAPPER) cl    12.00.8804      -TP -nologo -W3 -Gy -Fd$(PDBFILE)
-I/usr/X11R6/include

Configure arguments
--without-system-jpg --without-system-zlib --enable-extensions=default,tasks
--enable-crypto --disable-auto-deps --disable-debug --enable-optimize


Now i can log into hotmail (www.hotmail.com) with this version of Mozilla.
I d/l Firefox  ( v1.0 preview release) and it times out while attempting to
log into hotmail (tried it twice).. interestingly hotmail flips you through
a secure page to get in..just like ordering something from a sales site.

Something buggy there...

see you..

[e-mail]

Comment 4

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 5

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.