msn.com - Cannot download MSN Messenger with Firefox. Must use Explorer

RESOLVED INCOMPLETE

Status

--
major
RESOLVED INCOMPLETE
14 years ago
4 years ago

People

(Reporter: norton_clive, Unassigned)

Tracking

({top100, top500})

Details

(URL)

Attachments

(1 attachment)

540 bytes, application/octet-stream
Details
(Reporter)

Description

14 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040707 Firefox/0.9.2

With Firefox, page http://messenger.msn.com/download/downloadx.aspx does nothing
automatically, and when I "Click here to download manually" I get sent to
http://messenger.msn.com/Download/default.aspx . Then when I click "Get MSN
Messenger" I am sent back to the first page.

With Internet Explorer, simply loading the first page starts a download and
installation of MSN Explorer.

(Explorer v6.0.2600 - whatever is installed with XP - I have never updated it
unless it happened automatically)

Reproducible: Always
Steps to Reproduce:
1. Load http://messenger.msn.com/download/downloadx.aspx in Firefox. Nothing
happens.
2. "Click here to download manually" and get sent to
http://messenger.msn.com/Download/default.aspx
3. "Get MSN Messenger" and get sent back to step 1.
4. Use Explorer at step 1 and Messenger is downloaded and installed.

Actual Results:  
In Firefox go round and round a circular route
In Explorer downloaded and installed MSN Messenger

Expected Results:  
Downloaded and installed Messenger

Only installed XP three days ago, so most things are clean (which is why I am
re-downloading Messenger). 
All XP automatic updates are installed (about 52 of them)
SP1 is NOT installed
WinMessenger is uninstalled with
"RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove"

Firefox uses
Adblock V5d2n39
Googlebar 0.9.0.16
(Reporter)

Comment 1

14 years ago
Created attachment 156719 [details]
Filters used in Adblock

I have just exported these from adblock FYI.
(Reporter)

Comment 2

14 years ago
Disabling Adblock makes no difference. I have just tried this and the problem is
still repeatable.

Comment 3

14 years ago
This is IE only code, if you launch it in IE 6 SP2 it will warn you that a
ActiveX control named "MSN Messenger" is required for this. Therefore it will
not work on Firefox, nor Opera or any browser that doesnt support ActiveX
Assignee: firefox → english-us
Component: General → English US
Product: Firefox → Tech Evangelism
QA Contact: firefox.general → english-us

Updated

14 years ago
Summary: Cannot download MSN Messenger with Firefox. Must use Explorer → msn.com - Cannot download MSN Messenger with Firefox. Must use Explorer
(Reporter)

Comment 4

14 years ago
Firefox DOES download the Czech version of MSN Messenger from
http://messenger.msn.cz/Download/default.aspx and click on "stahnout"

Comment 5

14 years ago
The Czech site doesn't use the same coding.  The download button there routes
you directly to a downloadable setup application file.

That site, the site serves different code to Mozilla.  If you visit the site in
IE with ActiveX off, the 'manual download' link is a link to downloading the EXE
file directly.  In Mozilla, you get no such help.

So they need to fix their code.  Confirming new.
Status: UNCONFIRMED → NEW
Ever confirmed: true
On http://messenger.msn.com/Download/default.aspx there is a link near the
bottom to "Download and Install Later", which successfully downloads the file in
Firefox.

Why they don't actually try to do browser sniffing to just identify non-ActiveX
browsers, though, I have no idea...

Updated

14 years ago
Keywords: top500

Updated

14 years ago
Keywords: top100

Comment 7

8 years ago
INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
Product: Tech Evangelism → Tech Evangelism Graveyard
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