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empty email images of IMAP emails



13 years ago
12 years ago


(Reporter: duelk, Assigned: Scott MacGregor)


Firefox Tracking Flags

(Not tracked)




13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

I am using Thunderbird 0.72 on an IMAP server and for 98-99% of all emails it
works fine. However, there are some emails, potentially those with attachments,
where thunderbird displays an empty window in the preview pane and does neither
show the email (text) nor the attachments. It is also not possible to save the
attachments via the FILE menu. It happens only with certain emails but once I
have such an email then there is no way to make thunderbird read it correctly,
i.e. closing & restarting thunderbird does not solve the problem. The only
solution is to use a different email program !!!   =:-(
I have the impression it occurs only on start-up when several emails are
downloaded from the server and the user klicks quickly on an email with a large
attachment but klicks on another email during the download of the first email
with that large attachment. It seems that the image on the harddisk gets
corrupted (--> displaying email as empty)

Reproducible: Always
Steps to Reproduce:

Comment 1

13 years ago
User-Agent: Mozilla Thunderbird 0.6+ (Windows/20040907)

Hmmmm.... can you provide some test cases for us to try out? It's so hard to
narrow something like that down without something solid to work off of. Maybe
try to create some bogus emails with attachments or something?

Comment 2

13 years ago
This happens for me if the download of a message is interrupted - either by
connectivity, or, worse, by clicking on a different message while one is still
loading. The one still loading from then on always shows as empty, I have not
found a way to "resynchronize" the single message.

This especially means that once you mis-clicked on a message with a large
attachment behind a slow line you have to:

a) wait until it has completely downloaded before clicking on a different message
b) live with the fact that you cannot ever read this message from that profile

In my opinion, this makes this bug critical.

This happens with (at least) TB 1.0 on Linux and Windows; I get all mail via IMAP.
I'm happy to provide further detail to get this resolved.
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The latest beta releases can be obtained from:
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This bug has been automatically resolved after a period of inactivity (see above
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Last Resolved: 12 years ago
Resolution: --- → EXPIRED
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