257949 - empty email images of IMAP emails

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[duelk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

I am using Thunderbird 0.72 on an IMAP server and for 98-99% of all emails it
works fine. However, there are some emails, potentially those with attachments,
where thunderbird displays an empty window in the preview pane and does neither
show the email (text) nor the attachments. It is also not possible to save the
attachments via the FILE menu. It happens only with certain emails but once I
have such an email then there is no way to make thunderbird read it correctly,
i.e. closing & restarting thunderbird does not solve the problem. The only
solution is to use a different email program !!!   =:-(
I have the impression it occurs only on start-up when several emails are
downloaded from the server and the user klicks quickly on an email with a large
attachment but klicks on another email during the download of the first email
with that large attachment. It seems that the image on the harddisk gets
corrupted (--> displaying email as empty)

Reproducible: Always
Steps to Reproduce:
1.
2.
3.

Comment 1

[Eliot Landrum]

User-Agent: Mozilla Thunderbird 0.6+ (Windows/20040907)

Hmmmm.... can you provide some test cases for us to try out? It's so hard to
narrow something like that down without something solid to work off of. Maybe
try to create some bogus emails with attachments or something?

Comment 2

[Joachim Breuer]

This happens for me if the download of a message is interrupted - either by
connectivity, or, worse, by clicking on a different message while one is still
loading. The one still loading from then on always shows as empty, I have not
found a way to "resynchronize" the single message.

This especially means that once you mis-clicked on a message with a large
attachment behind a slow line you have to:

a) wait until it has completely downloaded before clicking on a different message
OR
b) live with the fact that you cannot ever read this message from that profile

In my opinion, this makes this bug critical.

This happens with (at least) TB 1.0 on Linux and Windows; I get all mail via IMAP.
I'm happy to provide further detail to get this resolved.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.