259393 - WinXP Remote Assistance won't work (MAPI problem?)

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[NiceNick]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3

Trying to send a remote assistance call via email, the TB program starts but
instead of sending the email (and the attached file) you'll get an error.
I guess this bug is a dupe of #108275 and #227394 but since this functionality
isn't working in TB 0.8 it still should be regarded as problem keeping people
from using TB in their office environment.

Reproducible: Always
Steps to Reproduce:
1. start ms remote assistance
2. enter an email address
3. click the send button

Actual Results:  
TB starts (but doesn't do anything), remote assistance pops up an error message

Expected Results:  
TB should send the email including the attached file

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.