account isn't visible/removable

RESOLVED EXPIRED

Status

Thunderbird
Account Manager
RESOLVED EXPIRED
13 years ago
12 years ago

People

(Reporter: Sandor Geller, Assigned: Scott MacGregor)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: 

When the RealUserName parameter is set in an account, then one can create
a new account with this RealUserName as UserName, but the new account isn't
visible in the account manager or in the main folder window. Thunderbird
complains if you want to add this username/server again, one must modify
the UserName and remove the RealUserName in the preferences file, so the
new account will be visible/removable.

Reproducible: Didn't try
Steps to Reproduce:
1.
2.
3.
(Reporter)

Comment 1

13 years ago
Created attachment 159964 [details]
this is the problematic preferences file

5 accounts are in this file. The fourth isn't visible, because the username
is the same as the username of the first account. It seems that thunderbird
uses the RealUserName while verifying the existing accounts before creating
the new account, not the UserName, and later it uses the Username, so the
two accounts are somehow considered identical. If I remove RealUserName,
and modify the UserName of the first account, then the fourth account is
visible again.

Comment 2

13 years ago
This bug was reproduced (by accident first time round) on WinXP with TB1.0.

Added attachement with steps to reproduce bug.

Gives further insight into original reporter's own update: changing User Name
after the account is set up (using the Account Settings tool) creates an entry
in prefs.js which keeps the original wrong user name (as RealUserName) and hides
any subsequent account that is given that user name on the same server.

Could be quite a common problem, where users are given multiple boxes by their
e-mail provider with very similar user names (e.g. M000000-1 then M000000-2
etc.). Confusion over which mailbox goes with which address can see users trying
to correct the user name originally given when setting up an account, blocking
them from using this user name for a subsequent account.

Comment 3

13 years ago
Created attachment 176724 [details]
Testcase to reproduce missing accounts
This is an automated message, with ID "auto-resolve01".

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Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → EXPIRED
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