Hangs when I try to update Firefox from Tools->Options->Advanced->Software Update




Application Update
13 years ago
9 years ago


(Reporter: John David Galt, Assigned: Ben Goodger (use ben at mozilla dot org for email))


Firefox Tracking Flags

(Not tracked)




13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; rv:1.7.3) Gecko/20040913 Firefox/0.10
Build Identifier: Mozilla/5.0 (Windows; U; Win98; rv:1.7.3) Gecko/20040913 Firefox/0.10

After seeing the MozillaZine notice of the new security upgrade for Firefox, I
attempted to install it by going to the menu bar, selecting Tools -> Options ->
Advanced, expanding "Software Update", and clicking the "Check Now" button.  A
popup screen appears that says it is installing new software, but the lights on
my external modem show that no data is actually getting transferred, and after a
while the connection times out and hangs up.  Meanwhile the circular "progress"
display on the popup screen continues going around as if a download were in

The same thing occurs if I go to a web site that uses a plug in such as
Macromedia Flash and click the button on the toolbar telling Firefox to install
the plugin.  I infer that whatever code is broken is shared by both installation

Reproducible: Always
Steps to Reproduce:
See Details.
Actual Results:  
Nothing further happened until I closed the browser manually.

Expected Results:  
It should have installed new software as it said it was doing.

Computer is a 450 MHz Pentium II, with 500 meg RAM and 40GB disk, running
Windows 98 first edition.
*** Bug 263316 has been marked as a duplicate of this bug. ***
all/all (bug 263316); worksforme linux firefox aviary 20041007
OS: Windows 98 → All
Hardware: PC → All

Comment 3

13 years ago
It's still happening, and also occurs when I hit the red icon at the upper right
of the Firefox window (the one which says "Critical Update available" when the
mouse is moved over it).

Is there any way to get a newer version of the browser (as an update, NOT
destroying my existing settings) without using the built-in update "feature",
since that feature remains broken?

Comment 4

13 years ago
You can just download and install a newer version of the browser. That will do
no more harm to your settings than the method you are currently using.

This is not a critical bug by any stretch of the imagination; Firefox is still
mostly usable. I think you should downgrade this to normal.

Comment 5

13 years ago
I think I had the same problem, but it happened because I had "Allow websites to
install software" disabled...
It checked for updates but instead of downloading them it was just stuck.
Can you please make the update function check for that and print an error
message, I'm sure I'll regularly forget to change that setting before trying to
update ;-).
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Comment 6

13 years ago
This problem seems to be fixed.  The auto-update feature worked to get me from
Firefox 1.0 to 1.0.1.
Last Resolved: 13 years ago
Resolution: --- → WORKSFORME
Product: Firefox → Toolkit
You need to log in before you can comment on or make changes to this bug.