263694 - Unable to access att wireless customer page

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Eric Wong]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10.1

Don't know if this is a Firefox or web site bug. When I try to access:

https://attwireless.ecustomersupport.com/eminutes/Login.aspx

which is a AT&T wireless login page, I get (redirected to?)

https://attwireless.ecustomersupport.com/eMinutes/maintenance.htm?aspxerrorpath=/eminutes/Login.aspx

which is an error page - says that it is having "issues".

The same URL works fine without any problem with Internet Explorer.

Reproducible: Always
Steps to Reproduce:
1.https://attwireless.ecustomersupport.com/eminutes/Login.aspx
2.
3.

Actual Results:  
https://attwireless.ecustomersupport.com/eMinutes/maintenance.htm?aspxerrorpath=/eminutes/Login.aspx


Expected Results:  
display the AT&T Free2Go wireless login page

Comment 1

[Peter van der Woude [:Peter6]]

Seeing the same.
They probably filter browsers incorrectly
I'd call the number asd ask them about it.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Eric Wong]

The URL has been changed to https://cingular.ecustomersupport.com/eminutes/
due to merger of ATT and Cingular.  Now it returns

Server Error in '/eMinutes' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current
web request. Please review the stack trace for more information about the error
and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an
instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can be
identified using the exception stack trace below.

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   MazamaWeb.Global.Session_Start(Object sender, EventArgs e) +176
   System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) +132
   System.Web.SessionState.SessionStateModule.CompleteAcquireState() +514
   System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source,
EventArgs e, AsyncCallback cb, Object extraData) +696
  
System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
+66
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously) +173

Comment 4

[u63580]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1b2) Gecko/20060827 BonEcho/2.0b2

WFM