264466 - Firefox is unable to log into usbanks secure internet banking site.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[postmodern.mod3]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; rv:1.7.3) Gecko/20041002 Firefox/0.10.1
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; rv:1.7.3) Gecko/20041002 Firefox/0.10.1

Firefox is unable to log into usbanks secure internet banking site. Mozilla on
the other hand can do this task perfectly and has the exact same configuration
as Firefox.

For those who have usbank accounts verify this at 

Reproducible: Always
Steps to Reproduce:
1. browse to http://usbank.com/internet_banking_logon/
2. enter id and password
3. hit login

Actual Results:  
Firefox returns to the exact same login menu after some ssl/http requests moving
around.

Expected Results:  
Firefox would login in just like Mozilla and display my bank account settings
and information.

Comment 1

[Phil Ringnalda (:philor)]

Unable to reproduce with Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.7.3) Gecko/20041013 Firefox/0.10 - whether that means it was fixed in those
few days, or it's OS-specific, or they just hate you I'm not sure.

Have you tried clearing your cache and killing all usbank.com cookies (looks
like one for usbank.com and one for www(n).usbank.com), or just creating a fresh
new profile?

If you have Live HTTP Headers installed, is anything interesting (cookie-wise or
odd request-wise) happening in the shuffle before you get back to the login page?

Comment 2

[postmodern.mod3]

I tried all of your suggestions but for some reason usbank hates FireFox but
loves Mozilla on my machine. Hmm I guess this is some weird amd64 issue here or
something.

Comment 3

[Paul De Feo]

The same thing happens to me.  I am able to enter my user name and password into
http://us.hsbc.com and it will log me into the first page of my account.  When I
try to refresh that page or change to another page it tells me I'm not logged
in.  I confirmed this works fine with Firefox 0.9.3 and Netscape 7.1 and 7.2. 
Someone else tried it with Moxilla 1.7 and it also works fine there.  Firefox
.10+-1.0RC1 seem to be the only versions with this problem.

Comment 4

[Eric]

Firefox 1.0-PR works for me on this site.  I login just fine to my personal
account, as of 10/29/2004.

Mozilla/5.0 (X11; U; SunOS sun4u; rv:1.7.3) Gecko/20040916 Firefox/0.10.1

Sparc/Solaris 2.9

Comment 5

[Mark Jackson]

(In reply to comment #4)
> Firefox 1.0-PR works for me on this site.  I login just fine to my personal
> account, as of 10/29/2004.
> 
> Mozilla/5.0 (X11; U; SunOS sun4u; rv:1.7.3) Gecko/20040916 Firefox/0.10.1
> 
> Sparc/Solaris 2.9

Fails (note that "fails" means "initial login is apparently successful and
presents first page of account info, but any further action - including
reloading the first page - results in a "not logged in" error page) for me on
both WinXP (PR and RC1) and Sparc/Solaris 8:

Mozilla/5.0 (X11; U; SunOS sun4u; rv:1.7.3) Gecko/20040916 Firefox/0.10.1

Comment 6

[Mark Jackson]

Verified that the HSBC site works properly with browser.chrome.favicons = false,
fails if it is true.

Presumably the favicons code has changes since 0.9.3.  Either an actual bug has
been introduced or broken behavior at HSBC has been newly provoked.

Comment 7

[Mark Jackson]

This same favicons-related bug also affects Roadrunner webmail - have to toggle
them off to maintain login (1.0PR on XP).

Comment 8

[M. LaPlante]

I believe this bug overlaps with Bug# 266274 and Bug# 263057. Some of these
should probably be marked as duplicates.

Comment 9

[Cliff Scott]

This also happens with www.skybranch.com, but other banking/secure sites work
ok. This site just upgraded the site so it seems as if the new
software/programming croaks on something that it didn't before, yet FireFox
0.9.3 worked just fine.  

In this case, with Firefox 1.0, I can log on, but cannot go anywhere. The site
comes up with a page that says "an error has occured". No other info. I turned
off the favicons(browser.chrome.favicons = false) and now everything works.
Maybe the default in 0.9.3 was "false"?

Suggestion - At least set the default = false so the user knows he turned it on
and can be aware of the cause if he all of a sudden has a problem.

Note: This happens on both Win2000 and OS/2

Comment 10

[Mr. Moose]

I use a different page:  http://usbank.com/ but it appears to be a similar login.

When I click the login button, nothing happens at all.  I've found this problem
happens with both firefox and mozilla.  Sometimes I get the message "The system
is unable to process your request.  Please try later."

FWIW, I have this problem more often when my cpu is somewhat loaded.  Don't know
if this helps or not.  

I've contacted U.S. bank and mentioned that on their website problems page they
don't even list mozilla or firefox.

Comment 11

[splurge100]

I have used Firefox (0.9, 1.0, 1.0.2, 1.0.3, and 1.0.4) on RHEL 3, Ubuntu Linux,
Mac OS X, and Windows to access US Bank's Internet banking without any problem.
Sounds like a local configuration issue.

Comment 12

[R Vietri]

Unable to reproduce in Firefox 1.5.3 or BonEcho Alpha 3.

Can someone reproduce this on some of the latest stable builds or is it fixed?