264768 - Crash when loading Gmail [@ ntdll.dll]

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Anish Patel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20041015 Firefox/0.10.1 (bangbang023)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3) Gecko/20041015 Firefox/0.10.1 (bangbang023)

after selecting the gmail bookmark, the loading indicator begins to spin but the
page remains blank and sometimes crashes... even when gmail is the only open tab.

Reproducible: Sometimes
Steps to Reproduce:
1. open firefox
2. select gmail from bookmark menu
3. crash



Expected Results:  
show the gmail interface

Comment 1

[Ben Bucksch (:BenB)]

No security bug

Comment 2

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Anish, you can provide a talkback id of the crash?

Comment 3

[Anish Patel]

Talkback ID: TB1233311Y

Comment 4

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Confirmed as a result of the crash report. I can't reproduce it with Mozilla/5.0
(Windows; U; Windows NT 5.0; en-US; rv:1.7.3) Gecko/20041014 Firefox/0.10

Stack Signature	 ntdll.dll + 0x11e58 (0x7c911e58) 13e1193f
Product ID	Firefox10
Build ID	2004100411
Trigger Time	2004-10-10 16:53:43.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	ntdll.dll + (00011e58)
URL visited	gmail.google.com
User Comments	openning gmail to view email
Since Last Crash	811 sec
Total Uptime	220707 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
ntdll.dll + 0x11e58 (0x7c911e58)
ntdll.dll + 0x18251 (0x7c918251)
ntdll.dll + 0x11c76 (0x7c911c76)
MSVCR71.dll + 0x16b3 (0x7c3416b3)
MSVCR71.dll + 0x16db (0x7c3416db)
0x0233f5d0

Comment 5

[Chris Vance]

Like Henrik suggests, this WORKSFORME.  WinXP SP2, Mozilla/5.0 (Windows; U;
Windows NT 5.1; en-US; rv:1.7.3) Gecko/20041019 Firefox/1.0

Reporter, can you confirm that this occurs with a new profile (see "Via the
-ProfileManager Switch" at
http://kb.mozillazine.org/index.phtml?title=Profile_Folder#How_do_I_create_a_new_profile?
).

Can you confirm that this happens on a newer Firefox build?  (perhaps something
which crashed for you was fixed recently?)

With the Firefox build described above, if I create a new profile, add a
bookmark named "Gmail" with the location "http://gmail.google.com/", I cannot
reproduce a crash.  I believe I used to see similar issues where Gmail would not
get beyong the "Loading..." screen, but this has not happened in a while.

Can you consistently crash accessing http://gmail.google.com/?  Can you
consistently crashing when accessing https://gmail.google.com/? (without the
question mark, of course)

Comment 6

[Cornelius]

I got a very similar crash this morning on my linux box. However, in my case, I
was attempting to switch to a new tab while gmail was loading so I couldn't tell
which action caused the crash.

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.3) Gecko/20041026 Firefox/1.0RC1

Comment 7

[Anish Patel]

The crash generally (9 out of 10 times) occurs when opening gmail via a third
party email checker (like Google's official Gmail Notifier).  It also
occassionally (1 out of 10 times) occurs when opening gmail from the bookmarks
toolbar.  

Creating a new profile does seem to alleviate the problem.  Does this mean the
problem is related to an extension?  How would I find out?

Comment 8

[Chris Vance]

(In reply to comment #7)
> The crash generally (9 out of 10 times) occurs when opening gmail via a third
> party email checker (like Google's official Gmail Notifier).

I am not sure what other questions I can ask to clarify things.  You certainly
do get the crash though, as shown by your talkback crash, but apparently not
with a new profile.

> Creating a new profile does seem to alleviate the problem.  Does this mean the
> problem is related to an extension?  How would I find out?

You can disable extensions by going to Tools->Extensions.  To disable the
extensions, right click on them and click Disable.

Once this is done, see if you can crash Firefox with your current profile.

Comment 9

[Anish Patel]

I found the cause for my crash... undoclosetab extension
(http://dorando.emuverse.com/projects/mozilla/undoclosetab.xpi)

Comment 10

[Leo Zelevinsky]

FWIW, I also have intermittent crashes with gmail just as described above, and I
also have undoclosetab installed. But I really want undoclosetab. Is it a
problem in firefox or in the extension? Could it be fixed?

Comment 11

[Chris Vance]

(In reply to comment #10)

I am using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.3)
Gecko/20041026 Firefox/1.0

The extension only is for 0.9 to 0.10, and I am using the 1.0 RC1 version, so I
cannot install it at the moment.  I have emailed Dorando, who created the
extension, and asked him to visit this bug.

My guess is that the bug is with the extension.

Comment 12

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Current builds of Firefox works perfectly without this extension. So it's not a
Firefox bug. I'm closing this because it's related to an extension. 

Comment 13

[Dorando]

Completely forgotten about this one...

The status of this bug should be reevaluated as per bug 256827 comment 13 .

I'm not aware of anything in undoclosetab which could cause this, it's rather
likely that this is an application which is triggered by it.

Comment 14

[Anish Patel]

I haven't had the issue crop up while using nightly builds or the 1.0 final.

So looking back, I'm not certain the extension was the culprit.  In fact,
considering that gmail was in an evolving beta stage, it's entirely possible
that gmail's scripts were the cause.